Skycrown Casino - プレイヤーの出金が遅れている。

I submitted three withdrawal requests on 6 April 2025 through SkyCrown Casino (skycrown13.com), with the following amounts and times:

$7,500 AUD at 11:32 AM

$2,000 AUD at 10:32 AM

$7,500 AUD at 10:31 AM

My account is fully verified, and I received confirmation emails from noreply@skycrown.com that my withdrawals were being processed. However, it has now been several business days without any clear update or confirmation of release.

I have contacted their live chat multiple times, and while they repeatedly state that the case is "being treated as a priority," they are unable to give any timeframe or provide actual progress on the withdrawals. I have also emailed support@skycrown.com and have not yet received a resolution.

The continued delays, lack of accountability, and absence of a timeline are extremely frustrating, especially given the large amounts involved.

I am requesting:

Immediate confirmation of when my withdrawals will be processed

An explanation for the delay

Full release of all pending funds without further stalling

Thank you for your assistance in helping resolve this matter.

Dear Livweck123,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hi there sorry I selected the wrong casino. It is SkyCrown and they indicated it would take 1 day

SkyCrown support replied again but still refuses to provide a timeframe for my three pending withdrawals from 6 April 2025. They continue to cite "high volume of transactions" and have not given any confirmation that the funds are actually being released.

This is the second email stating the same thing, despite my account being fully verified and the amounts being significant. I am requesting that Casino Guru help escalate this further, as the casino has not provided any concrete steps or resolution.

Hi there,

I have received no update and continue to receive the same generic responses.

Dear Livweck123,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.