Slot Boss Casino - プレイヤーはドキュメントを提供するように求められました。

Two days ago I deposited twice, which went through swiftly without an issue, then suddenly whist playing my account was 'suspended'. I contacted their live chat (to be honest they are a complete waste of time as their standard answer, as it is on here also, is "please email......."

Apparently they want to review my finances, and for me to send my bank statements and payslips, which I have refused to do as I see no reason for this. I informed them I was more than happy for them to close my account if they doubted where my funds originated from, all I wanted was my balance back please. So after SEVEN emails, and not one reply, it appears that the money is gone, into their profits and to hell with their customers. What a poor example of a business. To be honest I don't give a monkeys about the money, its the principal of how they can steel their customers money without any repercussions. As someone else has commented on, strange how they don't have a telephone number??

Please, please, please, everyone out there, if you like gambling and want a fair and genuine site, STEER WELL CLEAR OF THIS ONE. I don't want anyone else to be robbed by this bunch of thieves.

Dear Alan,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that each casino is unique and requires different documents from the player. It is nothing unusual to ask for a source of income.

I would recommend you to always fully cooperate with the casino and provide all the necessary documents in order to receive your winnings.

Please let me know if this information was helpful, or if there is anything else, I could do for you regarding this case. Looking forward to hearing from you.

Best regards,

Kristina

Dear Alan,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.