Slot Wolf Casino - プレイヤーの撤退はキャンセルされました。

These guys are worms they confirmed / approved / processed two payments of 4250 nzd and 2800 nzd then say I had recalled them after telling me...how do u recall a processed approved payment that u have told the customer wait 5-7 days for bank transfer.Stalling tactics to and verification stalling and withdrawl reversing were among other SNIDE tactics including facetious arrogant smug chat personnel who enjoy seeing ur blood boil.score negative 5000/10 until I'm paid and have faith restored N1 AND SLOTWOLF ARE THE PITS.

Dear Matt,

Thank you for submitting your complaint and I’m sorry about your troubles. Could you please answer a few questions so that I can fully understand what the issue is? Did you complete the KYC process (verification) successfully? Casinos take KYC very seriously in order to send the winnings to the right player.

Also, I am wondering if you ever had successful withdrawal from this casino before. Could you please forward any relevant communication between you and the casino to satrio.y@casino.guru? I will try my best and I hope I will be able to help you as soon as possible. Thank you very much in advance for your reply.

Best regards,

Satrio

Hi thanks very much and of course yes I did verify myself completely they stalled me in this process aswell and yes I did recieve one payment but this was only through a dispute which I started with the pogg but as this dispute was progressing along I won another 30000 and this is the confirmed winnings I am seeking now as they are trying to sneak away from paying the other winnings i have supplied you the info of in the chat window where emma clearly states that all I have to do is wait air your payments of 4250 nzd and 2800 nzd are approved and you just have to wait for your bank to clear them...this is when I relaxed and went on a big punting fest as I knew I had the wins in the bank.Now slotwolf says that the word approved doesnt mean processed yet in the email supplied which is supposedly the proof  of them paying me the first time they use the word approved in this....do as you can see they are trying to use a technicalities of the englislanguage to get out of paying...read the chat transcript yourself you can clearly see she says they have been approved by our finance team...and you can see the payments yet slotwolf deny their was any such payments.N1 interactive NV direx and SOFTSWISS hvnt replied to a thing I have sent yet I tell you this theh have leeched hundreds of thousands of dollars off me for years turning a blind eye to my addiction.these people owe me and they are rogue operators who dont look out for their custys nuff said.thanks my friend

Hi Matt,

Thanks for your reply. I have contacted the casino representative regarding this issue. And hopefully, we will get the feedback from them soon.

Regards,

Hello, Matt and Satrio,

We can see that your 4250 NZD cashout was recalled by you (i.e., you cancelled it and continued playing).

The same situation is also about the 2800 NZD cashout...

This is a lie these guys are unbelievable I was told as the chat clearly says that two of my payments had been accepted as I chatted to the customer service rep emma and clarified the amount as  it was 2500 euros max withdrawl per day so I had payments prior to this reversed including the first withdrawl I complained about slotwolf did pay this but then they say the word processed was not used by the chat with Emma so that deemed it invalid....that was the only reason I played 20000 worth of bad winnings down and they said I just had to wait for my bank 3 - 5 days how can u then say this wasmt processed I had about 12 withdrawls even more around this time this was the thing that made me play these sly people then turn it around leaving that money in my account saying iv used it whatever slotwolf PAY UR BILL ILL NOT STOP IM GOING TO MAKE SURE MORE AND MORE PEOPLE KNOW WHAT U ARE LIKE LIARS AND CHEATS

After a thorough and careful review, we reached to the conclusion that at no point during this conversation the player treated the casino representative in a disrespectful, insulting, threatening or any other way which could be considered as inappropriate. 

The Casino Guru team has been provided with enough information and evidence on behalf wolf slot Casino management in regards of this complaint to confirm and justify the casino actions. Unfortunately, we’re forced to reject this case.