Slotexo Casino - プレイヤーの撤退が遅れています。

Made withdrawal request on February 20th. Its been 7 days. However, I have still not received the amount. The casino promise to payout in 3 days.

Dear SID_RAUL,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

 I would like to clarify that my KYC verification has already been completed, but my withdrawal is still under review after 7 days. Nothing i can do other than wait, I have contacted the casino’s Live support multiple times, but they keep providing the same generic response without giving any answer to my problems

Dear SID_RAUL, have you received the money?

I contacted Slotexo’s Live Support on March 3rd, and they confirmed that my withdrawal would be processed by the end of that day or March 4th. However, I still have not received my funds, and the casino continues to delay without providing a valid reason

Dear SID_RAUL, have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

This is my first withdrawal from Slotexo.

On the verification page it shows "Your account does not require verification.Enjoy Our games!".

My winnings were accumulated without an active bonus

sent you emails with all screenshots

please tell them to process my withdrawal

i got my withdrawal today on 10th march

Dear SID_RAUL,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru