Slotified Casino - プレイヤーの撤退が遅れています。

Good morning, I won 700 euros at Slotified Casino.

I've been waiting for five days for the withdrawal of a maximum of 250 at a time. I had to request the transfer via Bitcoin, but I've been waiting for too long.

I won the money with no bonus; I simply deposited twenty-five euros.

Buongiorno io ho fatto una vincita di 700 euro su slotified casino

A parte che sono cinque giorni che aspetto il prelievo di massimo 250 alla volta ho dovuto chiedere il trasferimento tramite Bitcoin ma sto aspettando da troppo tempo

La vincita l ho fatta cn nessun bonus ho semplicemente versato venti cinque euro

Dear Lukino92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

OK, thanks a lot

Ok grazie mille

Then he released another withdrawal of 250 euros for me but the funds have not yet been disbursed, I don't know what to do anymore, I'm asking you for help

Allora mi ha sbloccato un altro prelievo di 250 euro però ancora i fondi non sono stati erogati non so più che fare chiedo aiuto a voi

Thank you for your reply, Lukino92. Have you made any successful withdrawals before? Could you please post a screenshot of your withdrawal history here in this thread?

This is the first time I've asked for a withdrawal on this site

E la prima volta che su questo sito chiedo il prelievo

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

They don't respond, it's been 15 days now

Non rispondono ormai sono passati 15 giorni

Hello Lukino92,

We would like to update you that due to Kristina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Kristina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Kristina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Thank you very much, Lukino92, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Lukino92 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slotified Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

OK thank you

Ok grazie

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter