Slotified Casino - プレイヤーの撤退が遅れています。

Absolutely no response whatsoever in 3 months.

.i have only played a single free bonus ever and I won.i placed my withdrawal deposit and ran the wager requirements out.My withdrawal is still pending.

Dear jdedmon2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Have you tried contacting casino support regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello Kristina! Thank you for your reply.I haven't done any type of KYC verification for them.I have emailed several times and had no reply from support.ive reversed the withdrawal twice to try again and see if I'm missing something.i get an auto-reply to reversal and withdrawal request but no response via live chat or email.(Forwarding pics to your email ) I have not successfuly made a withdrawal here everThanks again for your reply.

Thank you very much, jdedmon2020, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear jdedmon2020,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Slotified Casino representative to join this conversation.

Dear Slotified Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear jdedmon2020,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka

Casino Guru