Slotimo Casino - プレイヤーの撤退が遅れています。

Hello,

On Sunday evening, I requested a withdrawal that still hasn't been processed. I am verified and everything. The only response I get from support is to "be patient, be patient..."

Can you please help me?

Thank you,

Best regards

hallo

ich habe am Sonntag Abend eine Auszahlung beantragt die bis heute nicht bearbeitest ist bin vertifiert und alles das einzige was du von Support hörst haben sie Geduld Geduld ….

konnen sie mir helfen bitte .

danke lg

Dear Conny0041,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you. 

Thank you in advance for your patience and understanding. 

Best regards,

Tomas

I have been verified for a long time

Lg

Ich bin schon lange vertifiziert

Lg

Could you please share what your pending withdrawal request looks like in your casino account?

Share screenshots here or send the information to my email at tomas@casino.guru

Thanks for your email, Conny0041

Has the casino explained why your payout was canceled? Were you given any recommendations about how to proceed?

Dear Conny0041,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.