Slotimo Casino - 決済が遅延しているとのクレームがあります。

Deposits went flawlessly but my winnings of €700 will not be paid out I will take legal action if my money is not paid out immediately.

Einzahlungen gingen einwandfrei aber mein gewinn von 700€ wird nicht ausgezahlt ich werde gerichtlich vorgehen wenn nicht mein Geld sofort ausgezahlt wird .

Dear Sedak,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Sedak,

Have you received your withdrawal from the casino yet?

Dear Sedak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They simply blocked me throughout Germany and deleted my account, no longer answered, I complained and told everything and filed a complaint with the authorities

Die haben mich einfach gesperrt Deutschlandweit und konto gelöscht die antworten nichtmehr ich habe mich beschwert und alles erzählt und beschwerde eingereicht bei der Behörde

After I accused them of being scammers, I would simply be blocked and not get any money, only fraud

Nach dem ich die Beschuldigt habe das die Betrüger sind wuede ich einfach gesperrt und nix an Geld bekommen nur betrug

Thank you for your reply, Sedak. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification before the casino blocked you? Have you accumulated your bonus with or without an active bonus, please?

Dear Sedak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.