Slotimo Casino - 決済が遅延しているとのクレームがあります。

Since the 13th of October, I have requested a payout. A while ago, slotimo paid out on a weekly basis. Now, I've been waiting for 10 days and keep receiving the same delaying response.

Seit dem 13.10 habe ich eine Auszahlung beantragt. Vor einiger Zeit hat slotimo wochenweise ausgezahlt. Jetzt warte ich seit 10 tagen und werde immer wieder mit den selben antworten vertröstet.

Dear Bigboss528,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Kristina, I have already made a few withdrawals at slotimo. A new KYC verification of my person is no longer necessary. Slotimo simply artificially delays the payout. And that's not fair.

Hallo Kristina, ich habe bei slotimo schon einige Auszahlungen getätigt. Eine erneute KYC Überprüfung meiner Person ist gar nicht mehr notwendig. Slotimo zögert die Auszahlung einfach künstlich hinaus. Und das ist nicht fair.

I just received my money.

Habe mein Geld soeben erhalten.

Dear Bigboss528,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru