Slotjoint Casino - プレイヤーの撤退が遅れています。

I make withdrawal on Slotjoint casino 21.2.2021 so its two weeks ago.

Casino support say they make payment and ask me so proof from my bank account. I sent it and they dont start investigate anything, just ask me to wait more.

To Finnish bank withdrawal always come very quickly, 2-3 days from other casino's, so i am sure they dont pay it or pay it to wrong place.

Dear JarmoM,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if you have received any tracking number for the payment from the casino? Was it your first withdrawal in this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Petronella

No i dont get any tracking number, i see on my account only this method at they pay it to my IBAN bank. I check my IBAN bank details and its correct on my casino account.

And its not first withdrawal, i be member if this casino long time and get succesful withdrawal many times before. KYC verification done also long time ago.

And like you see its not big amount. I am sure they pay it some wrong bank account. I ask support and they keep reapeating this " its takes 2-8 business days" but its 15 days now, 11 business days ago when i make request.

Thank you very much, JarmoM, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello jarmoM!

From now on, I will take care of your complaint. I'd like to invite Slotjoin Casino into the discussion in order to shed some light on this situation for us.

We would like to ask Slotjoint Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello all!

Thank you for reaching out.

As per checking, payout has been sent to the card player used to deposit by February. We are in communication with player to check his credit card statement and we are awaiting his reply.

Thank you!

Yours truly,

SlotJoint Casino

Hello jarmoM!

I would like to ask you to confirm, whether you received any funds according to the message of Slotjoint Casino's representatives?

We have received an evidence of the payment to the player, therefore we are closing this complaint as 'resolved'.

Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.