Sloto Stars Casino - プレイヤーの入金が遅れています。

I made a deposit using bitcoin and it never showed up. It was a confirmation deposit after I won on a free token

Dear reyesreuben2024,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please clarify if you have tried contacting the casino regarding this issue?

Was it your first deposit in this casino?

Please could you forward the payment receipt and any relevant communication to dominika.l@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you. 

Best regards, 

Dominika

Dear reyesreuben2024,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear reyesreuben2024, could you please share your communication with the casino regarding the deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.