Slots 7 Casino - プレーヤーがアカウントの閉鎖を要求しました。

I contacted Slots7 via their support email address at 01.50 on 03/02/23 so over 3 days ago. I asked for my casino account to be closed immediately and also submitted a complaint. Absolutely no response received despite following up and my casino account has not been closed down as requested. Appalling.

Dear Lottie48,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, please let me ask you a few questions so I better understand the situation.

Could you please specify the reason for closing your account? Would you be so kind as to forward me the account closure requests that you sent to the casino? Could you please explain what the disputed amount refers to in this case? (£361) My email address is tomas@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tracy,

As you have made deposits in our casino, we are processing your refunds. Once the refund process done, your account will be closed.

We appreciate your patience regarding this.

Regards,

Slots7Casino

Thanks to Slots7Casino for your reply.

Dear Lottie48,

As the Casino informed you about your funds being refunded, I would kindly ask you to keep us informed about the situation going forward. If there is any additional issue with your refund or account closure, please let us know. I'll set the timer for 14 days.

Thanks Slots7 rep for the update. Can you please confirm asap when the refund will be processed/received so I can update my bank accordingly.

Tomas I will let you know as soon as received and when the matter can be closed.

Slots 7 rep can you please confirm back to me what is happening with my refund as I have not received any answer from your support team who just ignore any emails??

Slots7Casino,

Could you give us an estimate of when the refund might be processed, please?

Dear Tracy,

We have refunded your deposits and closed your account.

Regards,

Slots7Casino

Thanks and I can confirm funds are received and matter is closed

Dear Lottie48,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru