Slots dreamer Casino - 選手の退会が遅れました。

Today is the 8th October and they have taken yes it's only 50.00 but that was from August and trying to get someone to reply to me from that site is beyond a joke. They have put my bank in the red because they took this money out yet again because it would have came off in August and this is October. So my complaint is why did thus happen and why no one answer when I email them 😒

Dear doreencurrens,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed since August 2022? Have you been given any explanation of what caused the delay? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I played in August and that's them just taking money out and I'm a 100% sure they took monies out then as well but if not why has it taken so long taking then out now and putting me in red no live chat to ask then when u send them email it takes up to 48 for someone to answer.

Thank you very much, doreencurrens, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks

Hello doreencurrens,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite Slots dreamer Casino to join the conversation and participate in the resolution of this complaint.

Dear Slots dreamer Casino,

Can you please provide an update on the status of the player's withdrawal?

Best wishes,

Tomas

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello. I have received half of the monies back suppose that is better than nothing I would just like to say thank you for your help

Dear doreencurrens,

Thank you for updating us. Should we now consider the matter resolved?

The casino has 7 days to reply, so you could perhaps receive the second part of the payment by then. Anyway, if the casino won't reply, I am afraid there is nothing more that can be achieved.

Let us know, thank you.

Kind regards,

Tomas

Yes thats fine will settle for at least half of it better than nothing u can now consider it closed thank you for all your help snd keep up all the good work wish you well thanks again x

Dear doreencurrens,

I'm glad to hear that you are satisfied with the result. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Tomas