Slots Magic Casino - プレイヤーは受益者情報の要求により出金に苦労しています。

I self excluded myself and felt it safe to do so because my verification page said no need to upload documents. Then they ask me for drivers licence utility bill and bank statement which I sent in an email because I can not login the site. Now they want to know my beneficiary and I refuse to send that information to them. So they will not send me my existing balance

Hello BonBon106,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots Magic Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days and by refusing it the casino won't be allowed to pay out any balance to you.

Looking forward to your answer.

Regards,

Nick

The issue has been solved

thank you

Dear BonBon106,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru