Slots Magic Casino Ontario - プレイヤーの賞金の受け取りが遅れています。

Refusing to send winnings. No support, only bots and multiple emails sent requesting my withdrawal only to be told to resubmit documents and i did. 8 times. I have emailed support and cashier only to be ignored.

My documents verified.

VIP staff state no record of requested withdrawals. I know how to do this.

I would like this resolved and will seek legal advice.

Dear JeRuEm,

Thank you very much for submitting your complaint. I apologize for the inconvenience you're facing. I would like to gather more information to fully comprehend the situation. Just to clarify, is it accurate to say that your withdrawal request has been in a pending state without being processed? Can you please specify the exact date when you made this withdrawal request? Additionally, have you successfully withdrawn funds before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have never made a withdrawal from Slots Magic.

My winnings have never even made it to pending state. My first attempt to w/d funds was on June 14.

Again yesterday after 8 attempts, I get this message see screenshot. What happens is, next i will be contacted by VIP host - 5 or 6 times already.

Thank you very much for your reply, JeRuEm. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear JeRuEm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.