Slots Magic Casino Ontario - 自己除外プレイヤーは残高を引き出すことができません。

I am set on a 5 year self exclusion and can not log into the site to withdrawal my existing balance. I have emailed support many times and now they have my email messages blocked

Hello BonBon106,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account? When exactly did you request for the self-exclusion? How much real money balance did you have on your account? Was your account ever verified or processed any withdrawals before?

Thank you very much in advance for your reply.

Best regards,

Nick

I have a gambling addiction

I spent money that I should have paid my bills with. I now have no money to buy groceries

I decided it was time to stop gambling

I set the exclusion on January 29th 2024

my account said I didn’t have to upload documents that I was verified

My real money balance is $1225.35

This would be my first withdrawal

I just got an email from them

they verified my account is restricted but never mentioned to send me my existing balance

Now they want me to log into the site and upload documents, which I cannot do because I am on a five-year self exclusion and cannot login

Hello BonBon106,

If you are unable to access the website due exclusion, be sure to verify your account through e-mail support. Contact them as soon as possible to find out which documents do they require in order to withdraw your remaining balance.

This issue has been resolved

thank you

Bonnie

Dear BonBon106,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru