SlotsandCasino - プレイヤーの撤退が遅れています。

Dear Renato,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if this were your first attempt to withdraw winnings from this casino? Do I understand correctly that your payment is still pending inside the account after being reversed? Have you been offered any alternative payment method to receive your winnings?

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

yes it full verified

Could you please advise if this were your first attempt to withdraw winnings from this casino? Thank you very much.

yes (first attempt to withdraw winnings from this casino)

and sad 2-5 days to got funds

Thank you very much, Renato, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Renato,

I'm Nick and I'll be assisting you in your case from now on. I would like to ask Sportsand Casino to join us and help us resolve the player's issue.

ok thank you

Unfortunately, we haven't hear from the casino yet. Please note, if we won't get any answer from them, the complaint will be closed as unresolved which may negatively affect the casino's rating. I would like to ask SportandCasino.com again to join us.

Hi Renato. We are very sorry for the delay in answering to this thread. We do show that you had requested two withdrawals that were reversed on 2021-05-02 and 2021-05-11 by yourself and played. At this moment, we do not have any pending withdrawals for you. We do have a live chat 24/7, you can direct any questions you have there as well.

Dear Sportsandcasino,

Could you please provide us some kind of proof that the withdrawal was reversed so we can be sure that the complaint is no longer relevant? Please send it to nikolas.b@casino.guru. Thank you in advance.

Dear Nikolas. Looking into the account again, there were two payments sent for this account on 06/23. I emailed you with proof of it. Have a great day!

Dear Renato,

We have received a proof from the casino that the payments were successfuly processed. Could you please confirm that the money arrived to you?

Dear Renato,

We haven't hear from you in a while. Please note that if you won't respond to us within the next 7 days, the complaint will be rejected.

The complaint will be now rejected as the player did not respond to us.