Slotsmines Casino - プレイヤーの資金は没収されました。

Hello.

Casino have took from my account balance 1800€ after bonus wagering being done.

They left me only 700€ on my account.

Since there's no such a terms and conditions mentioned in bonus I have used I think they just took my money without reason.

I need evidence for what they done.

Dear jovanbabic17,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotsmines Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you contacted casino support and asked for an explanation?
• Did the casino justify capping your winnings citing any rule in particular?
• What games did you play?
• Could you please specify how much you deposited?
• Could you please share with me your communication with the casino discussing the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello. My deposit was 100€.

Support team just keep telling me same that max cahout for this bonus is 700€ even there's no such a terms and conditions described for this bonus.

Hello again.

I have received money back on my account.

Please close the case.

Kindly regards

We’ve closed this complaint as per the player’s explicit request.

We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.