Slotsngo Casino - プレイヤーの撤退が遅れています。

Facing this issue for 1 month I can't withdraw my balance nor I play in game it's says ur issue is on going last one month till now no update. My account is verified and i withdraw from that account and I again deposit win some amount

Mail- [email address hidden by Casino Guru]

Player id- [Player ID hidden by Casino Guru]

If u can help me it will be really help full for me

Dear tejsarma806,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're facing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played?

Did you accumulate your winnings with or without an active bonus?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this situation as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear tejsarma806,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.