Slottica Casino - ブラジル人選手の出金オプションはロックされています。

I put 50 reais, and I got some winnings in the games, but I went to withdraw and all the withdrawal options have a padlock 🔒, it is not available for withdrawal, I want at least the money I invested there.

coloquei 50 reais, e consegui alguns ganhos nos jogos porém fui sacar e todas as opções de saques estão com um cadeado 🔒, não está disponível pra saque, quero pelo menos o dinheiro que eu investi ali.

Hello lesleydasilveira07,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slottica Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear lesleydasilveira07,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.