Slottica Casino - プレイヤーの撤退が遅れています。

Hello on April 22nd I tried to pay out my profit of 10,000 euros with the first payout of 2000 euros. Unfortunately, 2000 euros is the MAXIMUM per day. Since then, my first applications have been denied. (VISA). Why couldn't anyone tell me. My documents were already verified but were then requested again. Now I wanted to send the money to my BITCOIN wallet and I am waiting for it and only get automatic answers to inquiries via CHAT or mail, but no answer that really gives feedback. I feel like the casino is holding me out so that I can keep playing and lose the win again. The last one was in communication, the finance department has technical problems and I'm still in the queue. The casino will allow a withdrawal to take a maximum of 36 hours ... well ... I'm really desperate what to do. thanks

Hallo am 22.04. habe ich von meinem Gewinn von 10.000 euro versucht mit der ersten Auszahlung von 2000 Euro aus zu zahlen. Leider ist 2000 Euro das MAXIMUM Pro Tag. Seit dem wurden meine ersten Anträge ablehnt. (VISA). Warum konnte mir keiner sagen. Meine Dokumente waren zwar schon verifiziert wurden aber dann nochmals angefragt. Nun wollte ich das Geld an meine BITCOIN Wallet schicken und darauf warte ich nun und bekomme auf anfragen via CHAT oder Mail nur automatische Antworten, jedoch keine Antwort die mal Wirkich ein Feedback gibt. Ich habe das Gefühl, das Casino möchte mich hinhalten, damit ich weiter spiele und den Gewinn wieder verliere. Letzter stand der Kommunikation, die Finanzabteilung hat technische Probleme und ich stehe weiterhin in der Warteschlange. Das Casino wird damit das eine Auszahlung Maximal 36h dauert...nun ja...ich bin wirklich verzweifelt was ich machen soll. danke

Dear Christian,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that it is still pending inside the account without being processed? Could you please advise if you have accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

The first transfer via Bitcoin was sent yesterday but nothing arrived in my wallet ... the casino only tells me "transfer was successful" but yes, nothing arrived ...

Die erste Überweisung via Bitcoin wurde gesendet gestern allerdings kam nichts in meiner wallet an... das Casino sagt mir nur „Überweisung war erfolgreich" aber ja es kam nichts an...

Have you received any payment confirmation or a receipt from the casino?

Hello dear All

All this time we kept in touch with the player. It isn't always possible to pay the winnings in the way that the player initially chose. We offered all the alternative methods that we had.

We have advised that winning will be paid in accordance with our rules. Player's preferred payment method - BTC

9. Deposits, money transactions and withdrawing money from the account

9.14.6. Withdrawal of funds is performed according to payment limits, taking into consideration the status of a player on the site.

The daily withdrawal limit is 2'000 USD (EUR)

The weekly withdrawal limit is: 10'000 USD (EUR)

The player made several withdrawal requests and they were successful.

We also received confirmation from the player that the funds were credited to his wallet.

Dear player, please confirm receipt of funds.

Best regards,

Slottica Team

Thank you very much, Slottica Casino team, for your reply and assistance in this matter.

Dear Christian,

Could you please confirm that all the winnings have been received succesfully? Looking forward to hearing from you.

Dear Christian,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.