Slottica Casino - 選手の退会が遅れました。

I'm trying to withdraw R$2,300.00 for the first time, it's been over 10 days and so far nothing has landed in my account.

I contact the chat, and the answer is always the same, that they are going through promises in the withdrawal department.

How am I going to have credibility on this site when the first time my withdrawal is already delayed?

Estou tentando sacar R$2.300,00 pela primeira vez, já faz mais de 10 dias e até agora nada do dinheiro cair na minha conta.

Entro em contato com o chat, e a resposta é sempre a mesma, que estão passando por promemas no departamento de saques.

Como vou ter credibilidade nesse site sendo q a primeira vez do meu saque ja atrasam?

Dear caiobarbi,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello caiobarbi,

Have there been any developments since our last conversation, please? 

Dear caiobarbi,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.