SlotV Casino - プレイヤーのアカウントがブロックされました。

I made my first and second deposit on the site and lost. Then I made my last deposit and won. When I placed withdrawal, they blocked my account stating that I violated their terms and conditions..

I asked for the particular terms I violated and they could not defend it. Theo quoted that the terms which state

Regards, Eugene

Support teamd about fraud, criminal activity and duplicate accounts..

It is funny because I never commited any of those.

They confiscated both my DEPOSITS and WINNINGS.. Ni casino has the right to take a customer's DEPOSITS.. That is stealing in the eyes of the law. They can only refuse your deposits and confiscate the winnings if found guilty..

When I sent them mail, below is their response..

"Dear Jude,

It was locked and balance was confiscated because of the 8.7 term"

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Dear Donrexee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you passed the KYC verification before the casino blocked you? Have you accumulated your winnings with or without an active bonus?

Which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for your reply.. I have done my first Kyc which was email and phone number verification. They called me and asked my personal questions before passing the process..

I never activated any bonus, I only played with my real money..

I deposited the total sum of 214.7 usdt and won 422.97 ON SPORTS BETTING only..

When I placed withdrawal, they blocked me, and stated that I broke their time, so they confiscated all my money both deposits and winnings..

That is another way of stealing my real deposits..

They can take their winnings but they must return my deposits..

Thank you for your reply, Donrexee. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only and we are limited when it comes to helping players who focus on sports betting. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

I am very much interested please..

Thank you for your understanding, I will get back to you via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.