Solama Casino - メンテナンスのためプレイヤーの撤退が遅れています。

During the process of applying for a withdrawal, the casino went into a maintenance state and I was unable to access it further.

Since I communicate with support within the casino site and not via email, I am unable to submit the application.

Dear andandjonnyx,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

To better understand your situation and assist you effectively, could you please provide more details by answering the following questions:

• Can you specify the date and time when the maintenance occurred?
• Have you received any messages or notifications regarding your withdrawal request?
• Have you attempted to contact the casino's support team concerning this issue? If so, what was their response?
• Do you have any relevant screenshots or communication logs that could help clarify the situation?

You can forward any relevant communication or supporting evidence to [email protected].

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

There is no casino site so there is no more information left.

I think the maintenance was a month ago.

Hi,

Thank you very much for your follow-up. I’m sorry to hear that you’re still unable to access the casino and that the situation remains unresolved.

To proceed with your complaint, it is essential that you provide supporting evidence confirming both your account ownership and the missing balance. Without this documentation, we are unfortunately unable to verify your claim or take further steps on your behalf.

Please forward any of the following, if available:

• A registration or welcome email from the casino
• Screenshots showing your username, account balance, or recent activity
• Any saved communication with the casino related to your account or the pending withdrawal

In particular, evidence showing your balance at the time of the site’s disappearance will be crucial in helping us assess the situation accurately.

You can send these materials to [email protected].

Thank you in advance for your reply.

The casino does not send any registration or welcome emails.

All documents and chat can only be viewed on the casino site and are not available for submission.

Even the support email address is unknown, so I filed a complaint with the casino guru who knows how to contact me.

Understand that users do not act on the assumption that a site will suddenly disappear.

How can you expect me to take a screenshot if I can't access the site in the first place?

Please tell me how to do it.

Thank you very much for your message, and I truly understand how frustrating and helpless this situation must feel — especially when a casino becomes completely unresponsive.

However, in order for us to investigate and act on your behalf, we must have at least some form of proof confirming your account and the issue you're reporting. Without it, we unfortunately have no way to verify your claim or contact the operator with concrete information.

Even a single email from the casino — whether it’s a registration confirmation, a withdrawal notice, or any past communication — would be enough to confirm your account and allow us to move forward. If you can find anything like that in your inbox or spam folder, please forward it to [email protected].

I completely understand that players don’t expect a site to suddenly disappear — and that’s exactly why we want to help. But we can only proceed if we have something we can rely on as evidence.

Thank you again for your understanding. I’ll be here to assist you as best I can.

This casino is not managed by email address, so the email does not exist in the first place.

You must first contact the casino operator.

If you do not do so, you will not be able to proceed.

Submit the URL history as evidence that you were registered at the casino.

Thank you very much, andandjonnyx, for providing all the necessary information. I will now transfer your complaint to my colleague, Branislav ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello, andandjonnyx,

Unfortunately, as you mentioned above, the casino's website has not been accessible for a long time, and it appears the casino stopped operating completely. In addition, it is impossible to find any relevant contact/email related to the casino or the company allegedly behind it publicly on the internet at all. Therefore, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

Although the casino website does not work anymore, from the information we gathered during the time it was up, I recommend you contact the gaming authority the casino should have been regulated by (AOFA) and submit a complaint directly to the regulator. You can find more information about their complaint process HERE, and general information about complaint processes with regulators HERE.

The standard process for complaints with this regulator takes place through a casino's license validator link. Since it is not available anymore, feel free to use the following information upon submitting a complaint:

The casino website: https://casino.solama.com/

The owner/operator according to the license: Publishing Profits SRL

Send your complaint to this email address: [email protected]

In case of any questions or news from the regulator, do not hesitate to contact me at [email protected].

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime by contacting me via email.

Best regards,

Branislav B, Casino.guru