Somos Casino - プレーヤーは制限されたゲームをプレイしたとして非難されています。

Beware of this casino, while you deposit and do not make withdrawals, everything is kind and everything is correct, but as you start to win and make several withdrawals, they will end up taking something out of you that you are doing wrong within their casino policy, always after a few enormous waiting times, for verifications and to process withdrawals, which hopefully will enter you.

I have my last problem with them, after depositing with the weekend bonus and playing a Slot (Wolf Hunter) which let you access with the bonus balance, everything has to be said, and later when losing the deposit and the Bonus, because I return to deposit without a bonus because I did not have more bonus, well playing with that balance I get a prize and after playing in other slots because I end up making two withdrawals, one of 500 and one of 400, which were requested and accepted by the system since the balance was real, well after the 3-day withdrawal period has passed, I get in touch and they tell me that they are doing a security review.

After a few days, I receive an email saying that they cancel my account for breach of their "policy", for supposedly accumulating wilds in the Wolf Hunter slot, I do not understand how you can accumulate wilds if each spin is independent, and how do I return To repeat I play in that slot with bonus balance because the slot allows it and later with real balance, but when winning with real balance it seems that they have been taken out of the sleeve that they were not obtained legally.

Well, I request a report of my game transactions and spins, and they answer me that my account is canceled and that I lose my 2 pending withdrawals of € 400 and € 500, but the strong thing is that they do not send me the game history so I can see if I have breached something, because after reviewing my video game sessions I do not see anything wrong, because if they do not want to send me my game history it gives me to think that they want to hide something and what they do not want is to pay me my two withdrawals

In short, be careful with this casino, I do not think I will recover my € 900 since they have canceled my access and I can not see my transactions, but at least my experience serves so that nobody registers since as long as you do not withdraw profits everything is correct, at the moment you win they will already look for something within their rules and policies to avoid paying you your money, and since payments for cryptocurrencies cannot be claimed, then give your money for lost.

EYE I do not recommend or play because sooner or later when you win they will look for a way not to pay you

Cuidado con este casino, mientras depositas y no haces retiradas, todo es amabilidad y todo correcto, pero como empieces a ganar y realices varias retiradas, terminarán por sacarte algo que estas haciendo mal dentro de su política de casino, eso siempre después de unos enormes tiempos de esperas, para verificaciones y para procesar las retiradas, que con suerte te ingresarán.

Cuento mi ultimo problema con ellos, tras depositar con el bono de fin de semana y estar jugando a una Slot (Wolf Hunter) la cual te dejaba acceder con el saldo de bono, todo hay que decirlo, y posteriormente al perder el deposito y el bono, pues vuelvo a depositar sin bono porque no disponía de mas bono, pues bien jugando con ese saldo consigo un premio y tras jugar en otras slots pues termino realizando dos retiradas una de 500 y una de 400, las cuales fueron solicitadas y aceptadas por el sistema ya que el saldo era real, pues bien tras pasarse los 3 días de plazo de retirada, me pongo en contacto y me dicen que, están haciendo una revisión de seguridad.

Al cabo de unos dias, recibo un correo diciendo que me cancelan la cuenta por incumplimiento de su "politica", por supuestamente acumulación de wilds en la slot Wolf Hunter, no entiendo como se puede acumular wilds si cada tirada es independiente, y como vuelvo a repetir jugue en esa slot con saldo de bono porque te lo permite la slot y posteriormente con saldo real,pero al ganar con saldo real parece que se han sacado de la manga que no fueron obtenidas de manera legal.

Pues bien solicito un informe de mis transacciones de juego y tiradas, y me contestan que mi cuenta está cancelada y que pierdo mis 2 retiradas pendientes de 400 y 500€, pero lo fuerte es que no me mandan el historial de juego para yo ver si he incumplido algo, porque tras revisar mis sesiones de juego en video no veo nada incorrecto.Ya que si no me quieren mandar mi historial de juego me da que pensar que quieren ocultar algo y lo que no quieren es pagarme mis dos retiros

Resumiendo, mucho ojo con este casino, no creo que recupere mis 900€ ya que me han cancelado el acceso y ni mis transacciones puedo ver, pero al menos que sirva mi experiencia para que nadie se registre ya que mientras que no retires ganancias todo es correcto, en el momento que ganes ya se buscarán algo dentro de sus normas y políticas para evitar pagarte tu dinero, y como los pagos por criptomonedas no se pueden reclamar, pues dar tu dinero por perdido.

OJO no recomiendo ni jugar ya que tarde o temprano cuando ganes buscarán la manera de no pagarte

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I hope that I understood the issue correctly and you have been accused of playing a restricted game while completing a bonus wagering requirements.

I have checked general bonus terms and conditions, but I couldn’t find any list of restricted games which would include the Wolf Hunter slot machine.

If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Indeed, nowhere does it say that it is restricted to play that slot, they only sent me a screenshot with a score at 99 and they say that I accumulate with bonus balance and then collect with real balance, when each spin is independent and always being clear that You can access that Slot when you are playing with a bonus balance. Ask for the game and betting history where you could see if what they say is true, since I am sure that I not only play with a bonus balance, since I also made several deposits after having spent the deposit plus the bonus, and they say that they violate their rules and that they automatically close my account and do not process my two withdrawals of 400 and 500 euros, go that they have invented that excuse for not paying me the 900 euros, because if they do not send me the gaming history to verify that what they tell me is correct, in addition to the fact that these winnings were not only obtained in that slot there are also winnings from other slots, but they simply withhold and block my two withdrawals with the excuse of that slot, to end up stealing my 900. Later at home I will send you more information to the Petronela email, thank you very much, we hope it comes to a good end, or at least they won't steal from you and don't take advantage of more people. THANKS A LOT

Efectivamente en ningún lugar pone que este restringido jugar a esa slot, solamente me mandaron una captura de pantalla con un marcador a 99 y dicen que acumule con saldo de bono para después cobrar con saldo real, cuando cada tirada es independiente y siempre quedando claro que se puede acceder a esa Slot cuando estas jugando con saldo de bono. Solicite el historial de juego y apuestas donde se podría ver si es cierto lo que comentan, ya que estoy seguro que no solamente juegue con saldo de bono, ya que también realicé varios depósitos después de haber gastado el depósito más el bono, y ellos dicen que incumplir sus normas y que automáticamente cierran mi cuentan y no me procesan mis dos retiros de 400 y 500 euros, vaya que se han inventado esa excusa para no pagarme los 900 euros, ya que si no me mandan el historial de juego para poder verificar que lo que me indican ellos es correcto, además de que esas ganancias no solo fueron obtenidas en esa Slot también hay ganancias de otras slots, pero ellos simplemente retienen y bloquean mis dos retiradas con la excusa de esa slot, para terminar robandome mis 900.Despues en casa te mando más información al correo Petronela, muchas gracias,esperemos llegar a buen fin, o que al menos no le roben y no se aprovechen de más gente. MUCHAS GRACIAS

petronela.k@casino.guru that is the email or it is missing at the end. That. Com

I await your response and then send you more information and I can verify that they refuse to send me the game history since they want to hide something so as not to pay me my 900 euros. I await your response, regards

petronela.k@casino.guru ese es el correo o le falta al final,. Es o. Com

Espero su respuesta para después mandarle más información y pueda comprobar que se niegan en mandarme el historial de juego ya que algo quieren ocultar para no pagarme mis 900 euros. Espero su respuesta un saludo

They already refuse to send me the information and finally they do not even answer me in the online service

Finally, they don't even answer me in the online service.

They refuse to show me where I have breached the regulations, nor do they send me the playing history, in order to hide data, with which I am sure they have illegally retained the two withdrawals worth 900 euros

Be very careful with this page, I have little hope of recovering that money, since they even deny me data that I have the right to know. But at least it serves as a warning so that no player happens to him and that fewer and fewer players decide to play on this page.

Let's hope we can solve this unsolved mystery of data concealment and fund retention.

Ya se niegan a mandarme la información y por último ni me contestan en el servicio en linea

Ya por último ni me contestan en el servicio en línea.

Se niegan a demostrarme donde he incumplido la normativa, ni me mandan el historial de juego, con el fin de ocultar datos, con los cuales estoy seguro de que tienen retenida de manera ilegal las dos retiradas por valor de 900 euros

Mucho cuidado con esta página, tengo poca esperanza de recuperar ese dinero, ya que hasta me niegan datos que tengo derecho a saber. Pero por lo menos que sirva de aviso para que ningún jugador le pase y que cada vez menos jugadores decidan de jugar en esta página.

Esperemos poder poner solución a este misterio sin resolver de ocultación de datos y retención de fondos.

I enclose the only answer and justification that they sent me to retain the 900 euros and block my account

In the first place, in that Slot I not only played with a bonus balance, in addition to that at no time is it prohibited to play that Slot with a bonus balance, so I do not understand what I did wrong, since I only played in a normal way as I usually play in the rest of the casinos in which I had no problems to date.

Second, I understand that not all the retained earnings were obtained in said Slot, since the 900 euros of withdrawal were obtained in more slots, I also had a withdrawal of 500 euros, later I deposited and made the withdrawal of 400 euros, and after have the 2 withdrawals, they were when they sent me the message that they blocked my account and canceled my withdrawals.

My question is why they did not block the account when I only had the withdrawal of 500 euros? They waited for me to deposit and make another withdrawal to get rid of this alleged breach of which they do not provide me with data.

I hope that at least they provide me with the game history of the last month where I can verify that what they say is correct and if I have really breached the regulations I will accept the retention of the corresponding balance, but from my point of view in that slot they have not been obtained the 900 euros

I hope it serves as a warning so that it does not happen to more players, since while you do not win, it is all kindness and transparency, but the moment you win, something will be sought to block or hold you and without offering you data or transparency.

Let's hope to solve this mystery and concealment of data and that it serves as a warning so that no one else falls on this page, since I honestly do not believe that they will send me the 900 euros when they do not even send me the data of my gaming history of which I have right to know.

Let's see if there is a quick solution. All the best

Adjunto la única contestación y justificación que me mandaron para retener los 900 euros y bloquear mi cuenta

En primer lugar en esa Slot no solamente jugué con saldo de bono, además de que en ningún momento se prohíbe jugar a dicha Slot con saldo de bono, con lo cual no entiendo que es lo que hice mal, ya que solamente jugué de manera normal como suelo jugar en el resto de casinos en los cuales no tuve problemas hasta la fecha.

En segundo lugar entiendo que no todas las ganancias retenidas fueron obtenidas en dicha Slot, ya que los 900 euros de retirada fueron obtenidos en más slots, además tuve una retirada de 500 euros, posteriormente deposite y realicé la retirada de 400 euros, y después de tener las 2 retiradas, fueron cuando me mandaron el mensaje de que bloqueaban mi cuenta y cancelaban mis retiradas.

Mi pregunta es porque no bloquearon la cuenta cuando solo tenía la retirada de 500 euros?? Esperaron a qué depositara y realizara otra retirada para sacarse este supuesto incumplimiento del cual no me facilitan datos.

Espero que por lo menos me faciliten el historial de juego del último mes donde yo pueda comprobar que lo que dicen es correcto y si realmente he incumplido la normativa aceptaré la retención del saldo correspondiente, pero bajo mi punto de vista en dicha slot no han sido obtenidos los 900 euros

Espero que sirva como aviso para que no le pase a más jugadores, ya que mientras no ganas, es todo amabilidad y transparencia, pero en el momento que ganes, algo se buscarán para bloquearte o retenerte y sin ofrecerte datos ni transparencia.

Esperemos resolver este misterio y ocultación de datos y que sirva de aviso para que nadie más caiga en esta página, ya que sinceramente no creo que me envíen los 900 euros cuando ni si quiera me mandan los datos de mi historial de juego de los cuales tengo derecho de saber.

A ver si hay pronta solución. Un saludo

Thank you very much, DarukeLive, for your replies. If I understand correctly now you have been accused of delaying your bonus round https://www.somoscasino.com/content/promotionsb/welcome-bonus-term-and-conditions:

"Leaving open spins on the bonus or free spins to take advantage of the system will cause your winnings to be canceled and your account blocked permanently."

If your game history is not available or accessible, have you saved, by any chance, your cashier/deposit history? petronela.k@casino.guru is the correct email address.  

I suppose they accuse me of that, but as I repeat, I did not save anything, each roll is individual and at no time do I save any roll in progress or bonus.

I am requesting my gambling and deposit and withdrawal history, but they have canceled access to my account and they do not provide it to me by email, because they want to hide something so as not to pay me my withdrawals, you can check it with the captures I sent that I no longer they answer me in the online service.

I just want them to show me that what they accuse me of is real, but if they do not send me my playing history it is difficult to verify that what they say is true, I repeat that at no time did I leave a bonus round open since each spin It is independent and that with the game history can be easily demonstrated, that's why they don't want to send me the game history.

If I see that there is no prompt amicable solution, I will put all the evidence and videos of gambling sessions that I have in the hands of my lawyer, although I honestly do not believe that I will recover my 900 euros.

At least that it serves so that other players are not scammed and that they finally do not have players in this casino, that by staying my 900 euros they lose much more than other players, before more people are scammed.

Since they do not clearly show me what they accuse me of in addition to keeping winnings obtained in other slots.

Be very careful with these SOMOSCASINO SCAMMERS

Supongo que me acusan de eso, pero como vuelvo a repetir no deje guardado nada, cada tirada es individual y en ningún momento deje guardada ninguna tirada en curso ni bono.

Estoy solicitando mi historial de juego y de depósitos y retiradas, pero me han cancelado el acceso a mi cuenta y no me lo facilitan por email, porque algo quieren ocultar para no abonarme mis retiradas, lo podéis comprobar con las capturas que mandé que ya ni me contestan en el servicio en línea.

Solamente quiero que me demuestren que de lo que me acusan es real, pero si no me mandan mi historial de juego es difícil comprobar que lo que dicen ellos es verdad, vuelvo a repetir que en ningún momento dejé ronda de bonus abierta ya que cada tirada es independiente y eso con el historial de juego se puede demostrar fácilmente, por eso no me quieren enviar el historial de juego.

Si veo que no hay pronta solución amistable, pondré todas las pruebas y vídeos de sesiones de juego que dispongo en manos de mi abogado, aunque sinceramente no creo que recupere mis 900 euros.

Por lo menos que sirva para que otros jugadores no sean estafados y que finamente no tengan jugadores en este casino, que por quedarse mis 900 euros pierdan muchísimo más de otros jugadores, antes de que más personas sean estafadas.

Ya que no me demuestran con claridad de lo que me acusan además de quedarse con ganancias obtenidas en otras slots.

Mucho cuidado con estos ESTAFADORES DE SOMOSCASINO

The only thing I have proof of is the coinbase history of the deposits made, since they were made with cryptocurrencies.

But we arecasino does not want to provide me with my history or deposits or gaming, since they want to hide the truth, and sincerely I already do not know how to request it to show me what I have violated their regulations and the reason why they are robbing me 900 euros

Lo único que dispongo de justificante, es el historial de coinbase de los depósitos realizados, ya que fueron realizados con criptomonedas.

Pero somoscasino no me quiere facilitar mi historial ni de depósitos ni de juego, ya que quieren ocultar la verdad, y sinceramente ya nose como solicitarselo para que me demuestren que fue lo que he incumplido de su normativa y el motivo por el cual me están robando 900 euros

Thank you very much, DarukeLive, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much Petronela, let's wait and see if your colleague Matej gets them to at least give him more information or to see if he gets them to send him the history, although I think so because they would have to pay me the pending withdrawals, since I am sure they do not make it because they want to steal those 900 euros since they do not provide me with data to verify what they accuse me of is real.

I wait for an answer and see if we can solve this problem, although I see it more and more complicated.

Muchas gracias Petronela, esperemos a ver si tu colega Matej consigue que al menos le den más información o a ver si el consigue que le manden el historial, aunque lo creo porque tendrían que abonarme las retiradas pendientes, ya que estoy seguro de que no la realizan porque quieren robarme esos 900 euros ya que no me facilitan datos para comprobar de qué lo que me acusan es real.

Espero respuesta y a ver si conseguimos ponerle solución a este problema, aunque complicado lo veo cada vez mas

Hello DarukeLive.

From the screenshot what casino sent you it looks like you charged hunter rage meter to 99 with the bonus balance and activate the feature with a real balance. Such actions are prohibited, by doing this you gained an unfair advantage and that leaded to void your winnings.

I need game logs to confirm this, but from the screenshot it looks like this is the problem why casino voided your winnings.

For that reason they do not want to send me the game history because they know that it is not really what they sent, and they simply send that photo to justify keeping my 900 euros.

I already asked the page several times for my game history to verify that what they tell me is true, because I am sure it is not as they say, since that meter was not only loaded with bonus balance but was also loaded with the real balance spins without bonus, in addition to the fact that the 900 euros that they are currently robbing me are not only gains obtained in that slot, with which I do not understand why they retain all my winnings having waited for me to deposit and have more profits in order they retain more balance.

I repeat that the casino does not want to provide my gaming data for the last month or my gaming history since they canceled my access to my account, and I have the right to know that data, but we can see how this casino works.

If they really send me the betting history and show that what they say is true, I would accept the breach, but since I am sure it was not like that, I still think that it is the excuse they made to steal my 900 euros.

Be very careful with this casino, and see if there is a solution, or if your Matej manages to send you the game history, you will be able to verify that it is not what they say. Since that meter was filled with bonus balance and real balance, and at all times said Slot allows you to play with bonus balance, with which I am not breaching anything or obtaining an advantage, in any case it would be an error on your website and not I would have to lose my 900 euros.

But I repeat it is an excuse for these thieves of Somoscasino to keep my 900 euros.

I wait for a detailed answer or justification from the casino at least, since they don't even answer my messages

Por ese motivo no quieren mandarme el historial de juego porque saben ellos que realmente no es lo que mandaron, y simplemente mandan esa foto para justificar el quedarse con mis 900 euros.

Ya le solicite a la página varias veces mi historial de juego para comprobar que es cierto lo que me dicen ellos, porque estoy seguro que no es como ellos dicen, ya que ese medidor no sólo fue cargado con saldo de bono sino que también fue cargado con las tiradas de saldo real sin bono, además de que los 900 euros que me están robando actualmente no sólo son ganancias obtenidas en esa slot, con lo cual no entiendo porque retienen todas mis ganancias habiendo esperado a que depositara y tuviera más ganancias para así ellos retener más saldo.

Vuelvo a repetir que el casino no que quiere facilitar mis datos de juego del último mes ni el historial de juego ya que ellos me cancelaron el acceso a mi cuenta, y esos datos tengo derecho a saberlos, pero ya vemos como actúa este casino.

Si realmente me mandan el historial de apuestas y demuestran que lo que dicen es verdad, aceptaría el incumplimiento, pero como estoy seguro de que no fue así, sigo pensando que es la excusa que pusieron para robarme los 900 euros.

Mucho cuidado con este casino, y a ver si hay solución, o si tu Matej consigues que te manden el historial de juego, podrás verificar que no es lo que ellos dicen. Ya que ese medidor se relleno con saldo de bono y con saldo real, y en todo momento dicha Slot te permite jugar con saldo de bono, con lo cual no estoy incumpliendo nada ni obteniendo ventaja, en todo caso sería error de su web y no tendría que perder yo mis 900 euros.

Pero vuelvo a repetir es una excusa para que estos ladrones de somoscasino se queden con mis 900 euros.

Espero respuesta o justificación detallada por parte del casino al menos, ya que ni a mis mensajes me contestan

I would like to invite the casino representative into the case.

Please provide to us player's game log and proofs that he abuse your bonus system.

Thanks.

Perfect Matej, let's see if you can get the game log sent to prove the alleged abuse, we will wait for a response and a possible solution to this problem, although I think I'm not the only one who does not get paid their withdrawals

Perfecto Matej, a ver si consigue que le envíen el registro de juego para que demuestren el supuesto abuso, esperaremos respuesta y una posible solución a este, problema, aunque creo que no soy el único al que no le pagan sus retiradas

Hello casino guru.

We have received your information.

The darukelive user accumulated at 99 the meter with a bonus balance and then cashed it with a real balance, thus obtaining an unfair advantage and collecting Non-legal profits.

I have verified that the user already has all the detailed information, however we will send you the detailed information.

As you can see in the following images:

The user entered the game with a bonus balance on March 19 where they accumulated the meter to 99 and then left the game.

Then I finish the bonus by playing other games.

to then generate a minimum deposit and collect the bonus profit as we can see in the following image.

As we can see, the game paid him the win immediately, he entered the game because he had an accumulation of the 99 meter.

To demonstrate it, I attach a link where you can see the play after entering with real balance.

you can check it in the following link:

https://player.yggdrasilgaming.com/watch/?eyJnYW1laWQiOjczNTIsImFwcHNydiI6Imh0dHBzOi8vcHJvZHVjdGlvbmN3LnlnZ2RyYXNpbGdhbWluZy5jb20iLCJ3YWdlcmlkIjoiMjEwMzE5MTQyNjMwMDIwMDAwNyIsIm9yZyI6IkJPRzEiLCJjbGllbnQiOiJodHRwczovL3N0YXRpY2xpdmVjdy55Z2dkcmFzaWxnYW1pbmcuY29tIiwic291cmNlIjoiQmFja29mZmljZSIsImxhbmciOiJlcyIsInNoYXJlT3JnIjoiQk9HMSIsInNoYXJlT3JnTmFtZSI6IkJPRzEifQ==

If more than to be a reference and after showing the method used by the user to collect unfair winnings in the wolf hunter game, we confirm that the account is blocked for breach of the www regulations. Somoscasino.com

Good could you send the game history of my account for the last month, where you can see that those 99 accumulations were not only with a bonus balance, maybe it is a coincidence that the 99 was with a bonus balance, but surely not all accumulations were bonus, in addition to the rest of the winnings of other slots have also been considered as winnings of this slot.

I would like you to send me the game and transaction history of the month prior to said problem so that it can be verified that not only were they accumulated with a bonus balance, but that I play normally with the balance I had at all times, since Other times said slot has paid me in bonus balance and I have continued playing and other times it has paid me without bonus balance and I have also continued playing, and at all times the slot does not prohibit you from playing with bonus balance.

I request please the history of all the spins where it can be seen which spins are with a bonus balance and which ones are with a real balance, so you can see that the supposed accumulation and advantage obtained is not true.

Buenas podrían mandar el historial de juego de mi cuenta del último mes, donde se podrá apreciar que esas 99 acumulaciones no sólo fueron con saldo de bono, a lo mejor es coincidencia que la 99 fuera con saldo de bono, pero seguro que no todas las acumulaciones fueron de bono, además de que el resto de ganancias de otras slots también la han considerado como ganancias de esta slot.

Me gustaría que me mandaran el historial de juego y transacciones del mes anterior a dicho problema para así se pueda verificar que no sólo fueron acumuladas con saldo de bono, sino que yo juegue de manera normal con el saldo que disponía en cada momento, ya que otras veces dicha slot me ha pagado en saldo de bono y he seguido jugando y otras veces me ha pagado sin saldo de bono y también he seguido jugando, y en todo momento la slot no te prohíbe jugar con saldo de bono.

Solicito por favor el historial de todas las tiradas donde se pueda apreciar que tirada son con saldo de bono y cuáles son en saldo de real, así podréis ver que no es cierta la supuesta acumulación y ventaja obtenida.

I request the complete history not only the cut of the supposed plays, since if they sent the complete report of the game spins, it could be appreciated that what they comment is not correct, but I hardly believe that they facilitate that game history, since it would suppose They would have to pay me my two withdrawals of 400 and 500 euros.

Hopefully there is luck and at least they provide the complete history, so that you can see that what they comment is not 100% true

Solicito el historial completo no solamente el recorte de las supuestas jugadas, ya que si mandaran el reporte completo de las tiradas de juego se podría apreciar que no es correcto lo que comentan, pero difícilmente creo que faciliten ese historial de juego, ya que supondría que me tendrían que abonar mis dos retiradas de 400 y 500 eur.

Esperemos que haya suerte y al menos faciliten el historial completo, para que se pueda ver que lo que comentan no es cierto al 100%

Hi darukelive

We are sorry for what is detailed above in your email, online chat and by this means, your account will remain blocked for breach of the Somoscasino regulations.

It is not a coincidence to accumulate 99 with a bonus to leave the game and collect it without a bonus, the accumulation comes from a bonus, therefore, in breach of the casino regulations.

We also commented that your account already had a warning for bad behavior with the support staff.

Therefore the decision made is final.

It is clear to me that you want to continue hiding the game history because they know that I am right and they would have to pay me my withdrawals since they are legitimate.

Be very careful with this casino, it is in the only casino that I have had problems and I have been playing in many casinos for more than 10 years, and it is the only one where they want to hide data from me that I have the right to know since it is my playing history account not from someone else's account, but with the concealment of data they want to hide that they are really stealing my 900 euros, since I only request the history to see that it is true, if it is true I accept the loss of those withdrawals , but as long as the truth is proven which I am sure it is not reality since they continue to hide my gaming history.

Be very careful with this casino, that when you start to win, either they are late payments, or they are verifications of a month or some abusive clause of its regulations, some excuse to finally sooner or later keep your money. Keep an eye out

Me queda claro que queréis seguir ocultando el historial de juego porque saben que llevo razón y me tendrían que abonar mis retiradas ya que son legítimas.

Mucho cuidado con este casino, es en el único casino que he tenido problemas y llevo más de 10 años jugando en muchísimos casinos, y es en el único que me quieren ocultar datos que tengo derecho a saber ya que es el historial de juego de mi cuenta no de la cuenta de otro, pero con la ocultación de datos quieren esconder que realmente me están robando los 900 euros, ya que solamente solicito el historial para ver que es cierto, en el caso de que sea cierto acepto la perdida de esas retiradas, pero siempre que se demuestre la verdad que estoy seguro que no es la realidad ya que siguen ocultando mi historial de juego.

Mucho cuidado con este casino, que cuando empiezas a ganar, o bien son retrasos en los pagos, o bien son verificaciones de un mes o alguna cláusula abusiva de su normativa, alguna excusa para finalmente tarde o temprano quedarse con tu dinero. Mucho ojo

Dear casino representatives, could you please send me the game logs (matej@casino.guru) for further analysis?

Dear Matej, let's hope you have luck and send you the complete history of at least 15 days prior to the problem and the alleged breach of the regulations, although I really doubt that they will send it to you, since they only offer excuses and incomplete information for not accepting that to that game was accessed legitimately since the page allowed access with a bonus, in addition to the fact that the accumulation was not only with bonus balance and also that the rest of the gains obtained in other slots are also being blocked.

Hopefully they at least send the information and find a friendly solution to this problem. Greetings 😉

Querido Matej esperemos que haya suerte y te envíen el historial completo de al menos 15 días anteriores al problema y al supuesto incumplimiento de la normativa, aunque realmente dudo mucho que te lo envíen, ya que solo ofrecen excusas e información incompleta para no aceptar que a ese juego se accedió legítimamente ya que la página permitía el acceso con bono, además de que la acumulación no sólo fue con saldo de bono y además de que el resto de ganancias obtenidas en otras slots también están siendo bloqueadas.

Esperemos que al menos manden la información y se encuentre una solución amistable a este problema. Un saludo 😉

Hello DarukeLive.

The casino provided me with evidence about your gameplay.

From the evidence, is it clear that you left a game Wolf Hunters when you accumulated (99 from 100) Hunters Rage bar during your bonus balance play and moved to another game. When you lost all your bonus money, you deposited and continue with real money play on the game Wolf Hunters where you used your accumulated Hunters Rage.

Such actions are strictly against casino terms and conditions.

You gained an unfair advantage, and therefore voiding your winnings are legitimate action by the casino.

Because the casino provided us evidence that DarukeLive breached terms, we are rejecting this complaint.