Spin Fever Casino - プレイヤーのアカウントはブロックされました。

I deposited 720 kroner with a 100% bonus. I wagered it for the 45x times that was needed and i had 450 kroner left.

I request the payout first and finished the KYC process and get that apporved. I then request again and suddenly i'm banned from the website and i can't even login to my account.

I have sendt a mail to their supportteam but have not recived the money yet.

Don't know what to do to get my money now... Feels like the most scammy site ever. The live support button suddenly stopped working also on my account after a while before i got banned. Probably to discourage me to try to withdrawl my money and hope that i just play them away....

Dear drtuxus,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you were not informed why your account was blocked?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear drtuxus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It has been resolved they gave me my money now after alot of waiting

Dear drtuxus,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru