Spin Madness Casino - プレーヤーは、許可された最大賭け金に違反したとして告発されました。



Dear maryse.duval,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s Bonus T&Cs and I found this:

„13. Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8 AUD, 8 CAD, 8 NZD, 80 SEK, 80 NOK, (as applicable). Therefore, placing a bet of 8 EUR while there's an Active Bonus of 100 EUR in effect is considered acceptable practice."

The max bet rule is, in fact, an industry-standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule.

However, if you are sure you didn’t bet more than the maximum allowed amount, please forward your game history to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

problem solved thank you!!!

problème résolu merci !!!

Awesome news, maryse.duval. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.