Spin Oasis Casino - プレーヤーが自分のアカウントにアクセスできません。

Hello, I have submitted a withdrawal on the 17th of January for $1250. Funds won with a no rules match bonus that came with free spins that required a wager that was played out as total win was over $2,000 but $1250 withdrawn. Documents provided for verification and approved. By now payments team should have confirmed verification and payment should be in process. They keep saying be patient and won’t advise status. Now I am unable to log in?

Dear eddieskelic,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a no-reaction policy approach to all our attempts to negotiate any kind of issue. 

Have you contacted the casino regarding the login issue? Were they able to explain what happened?

Thank you very much in advance for your reply.

Best regards,

Tomas

I have access again it seems like a server issue. I’ll give it some more time.

Dear eddieskelic,

Was your withdrawal successful? Do you require additional assistance?

Hello, no, my withdrawal is still pending. I have enquired with the casino but I’ve been told to keep waiting

Looks like they closed off access to Australian players for the moment

Dear eddieskelic,

Would you be able to send the pending transaction or the confirmation the withdrawal was requested from the casino to my email at tomas@casino.guru?

Done

Thank you eddieskelic, for providing the necessary information.

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Spin Oasis Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Spin Oasis Casino. I wish I could be of more help.