Spin Oasis Casino - 選手の退場が遅れる。

Hi, I'm back again I did a withdraw on the 10/10/22 and still waiting on my funds!

Hello tannydann97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spin Oasis Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have used any new payment method since your last withdrawal? Did you use any bonus to accumulate your current casino balance? What is the casino's response regarding the delayed payment?

Looking forward to your answer.

Regards,

Nick

Hi Casino Guru, didn't use any new payment method or bonuses. They keep saying there's a delay because of the amount of daily withdrawals.

Can you please advise how many withdrawals can you request daily and in what sums?

Hey Nick, your allowed to withdraw $2,500 a week!

Hello tannydann97,

I can confirm that that amount is common in many online casinos and can't be really changed unless the casino has some kind of VIP system for it.

Is there anything else we can assist you with?

Yes Nick, I still haven't received my funds from Spin Oasis.

Thank you tannydann97 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear tannydann97,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a Spin Oasis Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Spin Oasis Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan