SpinBounty Casino - プレイヤーの賞金は没収されました。

Hello,

I signed up for spinbounty and got 50 free spins, then also won almost 200 euros.

The winnings were simply confiscated by the casino.

Then I only had 20 cents on my player account.

When I asked where the bonus controls are, I have not received any feedback so far.

I would be very happy if you would help me again.

Hallo,

Habe mich auf spinbounty angemeldet und 50 gratis spins bekommen, dann auch knapp 200 Euro gewonnen.

Der Gewinn wurde vom casino einfach beschlagnahmt.

Dann hatte ich nur noch 20 Cent auf meinem spielerkonto.

Auf meine Frage wo die Bonus Bedienungen stehen habe ich bis jetzt keine Rückmeldung bekommen.

Würde mich sehr freuen wenn sie wieder mal mir helfen würden.

Dear murati5575,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Could you please post here a link to the bonus you activated?

Do I understand correctly that you have not received any explanation from the casino regarding this issue?

Looking forward to hearing from you.

Best regards,

Kristina

Dear murati5575,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Had my account deleted because no one responded to my questions.

Habe mein Konto löschen lassen, weil niemand auf meine Fragen reagiert hat.

Thank you for your reply, murati5575. Since you deleted your account, do I understand correctly that you are no longer interested in receiving your winnings? Should we close this complaint?

Goodbye,

Yes, the matter is settled for me

I no longer play at this casino.

If they start like this, it can't get any better in the future.

Thanks for your effort anyway...

Servus,

Ja die Sache hat sich für mich erledigt,

In diesem casino Spiele ich nicht mehr.

Wenn die schon so anfangen, kann es auch in Zukunft nicht besser werden.

Danke trotzdem für Ihre Mühe...

Thank you for your confirmation. Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.