SpinCity Casino - 技術的な問題により、プレーヤーの撤退が遅れています。

Since May 24, I have been waiting for a withdrawal of 273 PLN, and since May 25, for another 150 PLN from Spin City Casino. Despite daily contact with customer service, I keep being told that I need to wait due to technical issues with the provider. This is strange because I received a withdrawal of 100 PLN from April 1 almost immediately on the same day. Please resolve this issue immediately, as I am not getting any concrete explanations.

Od 24 maja czekam na wypłatę 273 PLN, a od 25 maja na 150 PLN z kasyna spin city. Mimo codziennych kontaktów z obsługą klienta, ciągle słyszę, że muszę czekać przez techniczne problemy z dostawcą. To dziwne, bo wypłatę 100 PLN z 1 kwietnia dostałam praktycznie od razu w ten sam dzień. Proszę o natychmiastowe rozwiązanie tej sprawy, bo nie dostaję żadnych konkretnych wyjaśnień.

Hello lidiatobolenko,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with SpinCity Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick, thank you for your message. I wanted to let you know that the problem has now been resolved. After a long time, I received my money and asked to delete my account on the website. I will no longer use the casino's services.

Cześć Nick, dziękuję za wiadomość. Chciałam Cię poinformować, że problem został już rozwiązany. Po długim czasie otrzymałam swoje pieniądze i poprosiłam o usunięcie mojego konta na stronie. Nie będę już korzystać z usług kasyna.

Dear lidiatobolenko,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru