Spinfields Casino - プレイヤーの撤退は遅れています。

Hi. This casino don’t want to pay me. It’s been months since I am trying to withdraw my funds. I have sent emails and trying to contact them via chat. Most of the time there is no one to answer. And the times I manage to contact chat they only read me but don’t have any response.

Dear Marcos,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many months ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but waiting for a withdrawal for several months is a long time indeed.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Marcos,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.