Spinpirate Casino - プレーヤーの預金は、彼のアカウントに入金されたことはありません。

hello, yesterday Tuesday 8/3 at around 12pm I made a deposit of €21.39 at this casino via my debit card.

it's been over 24 hours and the money still hasn't been credited to my casino account even though I've been charged normally…

γεια σας, χθες Τρίτη 8/3 περίπου στις 12μμ εκανα μια κατάθεση 21,39€ σε αυτό το καζίνο μέσω τις χρεωστικης μου καρτας.

έχουν περάσει πάνω από 24 ώρες και τα χρήματα δεν έχουν πιστωθεί ακόμα στο λογαριασμό μου στο καζίνο ενώ έχω χρεωθεί κανονικά…

Dear Habos1992,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

hello, today I sent them a message and they finally added them to my account..

Dear Habos1992,

Thank you for your recent bank transfer to fund your player account. Please note that bank transfers can take up to 24 hours to be credited to your account.

In future we kindly ask that you check with us in 2-3 hours after you initiated your transfer to see if the transfer has been processed. If you do not see the funds in your account by then, please do not hesitate to contact us again and we will be happy to check the status of your transfer manually.

Thank you for your patience and understanding playing with us.

Best regards,

Spinpirate

Dear Habos1992,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru