Sportsbet.io Casino - プレイヤーの残高は没収されました。

When I asked why my balance was stolen

I may have misunderstood the campaign explanation, but that doesn't matter. They insisted that we were right.

When I asked him why he gave a false explanation, he didn't answer.

残高を盗まれた 理由を聞いたら

キャンペーンの説明を間違えたかもしれないが そんなのは関係ない こちらが正義 だということ を 主張 された

なんで 虚偽の説明をしたか聞いても答えない

Dear Miyapon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportsbet.io Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that the casino confiscated your balance you won from a bonus?
• Which promotion did you participate in? Can you share a screenshot or a link to the rules?
• Is your player's account accessible to you? Can you log in?
• Could you please explain what the disputed amount of ¥15000 represents in this situation?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Didn't receive the email?

メール届いてない？

Thanks for your reply. I went through the communication you provided.

Please understand the promotions are in the purview of the casino, including the redemption time and expiration of the bonus.

From our point of view, if you didn't follow the instructions of the casino and the bonus expired as a result, there is nothing for us to do to confront the casino.

Please let me know if there is any information I overlooked or haven't considered otherwise the complaint will be closed.

If the deadline is written as a date, it is usually 24:00.

However, I was told in an email that this was not the case.

I was told to finish the bed in 2 hours and I finished the bed in 2 hours.

However, it turned out to be a misunderstanding on their part, and they said I was just barely late, five minutes late, and my balance was stolen.

Even if you report this fact, the casino will just ignore it.

期限を日にちで書いてたその場合、24時が普通

しかし、メールではそうじゃないという説明を受けた

あと2時間以内にベッドを完了しろと言われたそして2時間以内にベッドを完了した

しかし、向こうの勘違いだったらしくギリギリ間に合ってない、五分間に合ってないと言われ残高を盗まれた

この事実をこちらが申告してもカジノは無視するだけ

I want a fact check

事実確認をしてほしい

Dear Miyapon,

I went over the provided information once again, and unfortunately, we won't be able to help you with recovering a bonus that expired despite any misunderstanding that might have occurred between you and the casino casino support. We can't penalize online casinos for inaccurately informing you.

The way the bonuses are handled is set up directly by the casino system, and support isn't obligated to keep track of the bonus and send you reminders.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.