Svenplay Casino - 賞金の出金が遅延しています。

Hi

I deposited and played several times. Always without a bonus.

I now have 60,000 euros in my account.

I have submitted all the required documents to verify.

they keep asking for new things.

I paid with paysafe.

I don't have a paysafe account. Always pay directly with the code.

they insist on sending an excerpt from the paysafe account.

I dont get any further.

what can I do?

Hallo

habe mehrmals einbezahlt und gespielt. Immer ohne Bonus.

nun habe ich 60'000 euro auf meinem konto.

habe alle gewünschten unterlagen eingereicht um eine verifizierung zu machen.

sie verlangen immer wieder neue sachen.

einbezahlt habe ich mit paysafe.

ich habe keinen paysafe account. Zahle immer direkt mit dem code ein.

sie pochen darauf einen auszug aus dem paysafe konto zu senden.

ich komme nicht weiter.

was kann ich tun?

Dear bashkim1985,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear bashkim1985,

Have you received your withdrawal from the casino yet?

Dear bashkim1985,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.