Tangiers Casino - プレイヤーの撤退が遅れています。

I have played on this casino many many times and also deposited a lot of money.

This is the first time I have tried to withdraw my winnings.

I have abided by all there rules.

I find each time I email them I get no response.

I go into chat and just get told the same thing.

contact accounting at Tangier casino, which I have now been doing since the 2nd of November. To no avail!

All my identification documents have been approved sometime ago.

I have also completed and returned the cc vouchers that were required with the relevant pictures of my ID.

to say I am beyond frustrated is an understatement.

I seem to be getting no where and keep getting fobbed off via chat.

Dear Sim69b,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Petronela,

I requested a withdrawal on the 2nd of November.

I have requested a bank transfer.

I have had all my documents uploaded and approved.

I also completed and sent the kyc.

kind Regards

simone.

Thank you very much, Simone, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you so much 😊

I would like to ask Tangiers Casino to join here and help us resolve the player's issue.

I have just received an email from Tangier casino to say that my withdrawal was approved.

it should go into my account within 5 to 7 days.

im hoping that this is the case.

kind Regards

simone.

Dear Sim69b,

Thank you for keeping us updated. At this point, we can only wait if your money arrives. Please let us know if there will be any news.

Hi Nick,

I will let you know if I don’t receive the funds in the time they said they would.

thanks

simone

Hi Nick,

just discovered this morning, that yet again

they have canceled my withdrawal and put back into my player’s account minus $100

iam beyond frustrated now.

look forward to hearing from you soon.

Dear Tangiers Casino,

Could you please join here and give us some explanation of why is the player's withdrawal request always denied?

Hello,

We hope this message finds you well!

The initial withdrawal request was placed on the 3rd of November for the amount of 1800. At the time of review, on the 10th of November, it was declined because we were missing some payment information. As per our Banking Page, if we require additional verification, we may ask for the following:

• Credit/Debit Card Vouchers of all cards used in the past six (6) months;

• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;

The withdrawal request was placed again for the amount of 1800 on the 10th of November. At the time of review, on the 17th of November, we had received the Bank Statement, however we were still missing the voucher for one of the cards used to fund the account.

On the 18th of November, three withdrawal requests were placed, first for 100, second for 100, and third for 1600. At the time of review, the first withdrawal request was approved, while the remaining two were declined. As per our Banking Page, we shall honor one payout approval per account, per review and per week. If you submitted more withdrawal requests simultaneously, only one of the submissions shall be subject to review.

The current withdrawal request was placed for 1700 on the 26th of November and is currently pending, as it will be reviewed within 5 business days.

We would recommend that in the future when placing a withdrawal request, select the full amount that you wish to withdraw instead of placing multiple withdrawal requests.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

I placed only one withdrawal of $1800

i sent numerous emails with all my I’d

documentation.

I then also sent the cc voucher with the only one card I have ever used on your casino.

along with the photographs of driver’s license credit card ect.

I don’t know what happened on the other withdrawals that you mention, it kept freezing as I was doing the withdrawal so I didn’t know wether it had actually gone through.

I had to keep withdrawing as it kept going back into my players account.

simone.

Dear Sim69b,

If you already received one of your withdrawals it should be working from now. As your last withdrawal was requested on 26th, we can only wait now. Please let us know if you will receive your winnings.

Hello,

I have not received anything as yet.

As it has been only 4 days since your last withdrawal request, I would recommend to wait at least 7 days for the money to appear on your account. I'll now extend the timer. Please let us know in the meantime if you have received it.

Hi Nick,

as the casino mentioned that they approved one withdrawal for $100 on the 18th of November.

it’s now the 1st of December and it’s not gone into my bank.

regards

simone.

Could the casino please advise if the  $100 were really approved, as the player claims it still did not appear on his account?

I received $100 into my bank account today.

Thank you to Tangier casino.

Just awaiting final payment of $1700

mans I will a super happy player. 😊

Sim69b,

Thank you for keeping us updated, we are happy to hear that your money arrived. Please let us know if the rest will be withdrawn. I will extend the timer by 7 days till then.

Hi Nick,

my approval for $1700 has been issued.

Im now awaiting the transfer.

I will keep you informed.

Thanks

Simone.

Hi Nick,

still awaiting the $1,700 nothing as yet..

Did the casino inform you about any update? We are now exending the timer by last 7 days to give the casino the time to send the rest of your money.

Hi Nick,

no updates from the casino.

I asked via chat but got no response.

I received an email stating they had issued the withdrawal on the 3rd of December and that they are trying to find where it went.

They then went on to say that I would receive my funds by Friday or the very latest on Monday, which is today.

I still have not received any payment and they are not not replying to my emails or via chat.

Dear Sim69b,

Is there any update regarding your case? Did you receive your withdrawal?

Dead Sim69, we haven't receive any answer from you. Please note, if you won't respond within the next 7, we will be forced to reject your complaint.

Hi there,

i received payment in full.

Thanks for your help.

Dear Sim69,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help you.

Best regards,

Nick

Casino.guru