Thebes Casino - プレイヤーのアカウントはブロックされています。

I Ndiphiwe finished wangering with €100 and i contacted live support agency and he/she told me to deposit some funds and send KYC documents which i did.

After they approved my account and i made a deposit of €10..and i waited for 5 working days after that they send an email that my withdrawals has been approved,so i waited!i waited for other one week and i became supprissed when i try to contact them,i only found out that my account has been blocked including emails,so i can't be able to contact them.But i took some screenshots as prove include my conversation with their live support

As long as they don't solve this matter I'll keep on updating people about their scam.

Thebe casinos are scammers please stay away from this casino,they'll make you to pay some deposit after that they'll block your account includes email.

You can't have an access to contact them anymore

Dear Ndiphiwe ,

Thank you very much for submitting your complaint and for forwarding all the relevant communication and screenshots. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand it correctly that you have accumulated your winnings from a free/No Deposit bonus? Have you redeemed any other promotional offer in this casino previously?

hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

No mam, that was my first welcome bonus.

I didn't redeem any other promotional offer

Dear Ndiphiwe,

Could you please specify if you have activated Welcome Deposit bonus or it has been some other free/No Deposit promotion? Ideally, please forward its link when replying. Thank you very much in advance.

Hi

That was no deposit bonus from Thebe casino

Thank you very much, Ndiphiwe, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you very much

Hello Ndiphiwe,

I looked at your complaint and will do my best to help you. I would like to invite Thebes Casino into this conversation. Can you please specify why did you block player's account?

Greetings

I confirm that Thebe Casino paid my winnings.

Thank you very much Casino Guru..Thumb up to you and keep on doing a good job and im proud of you.

Im looking forward to tell the whole world about your good job.

I thank you

Dear Ndiphiwe,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam