TikTok Casino - プレイヤーの入金が遅れています。

Good morning!!!

This is the second time at this casino that I have deposited money from my bank account, and it hasn't appeared in my player account.

The last time it took 2 days to show up... You write to them, and they say they are checking it. They don't know how long it will take.

Attached is the bank receipt

Buenos días!!!

Es la segunda vez en este casino que ingreso dinero de cuenta bancaria y no aparece en mi cuenta de jugador.

La vez anterior tardó 2 días en aparecer... Les escribes y lo están comprobando. No saben cuanto tardarán.

Adjunto justificante bancario

Dear Evamaris-2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Dear Evamaris-2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.