Tipwin Casino SE - プレイヤーのアカウントは閉鎖され、引き出しは遅延されます。

A month ago I tried to make two withdrawals, I received email confirmation that they were processed and sent to me but I never received any funds. I contacted Tipwin support and they told me to contact Trustly (the payment provider), which I did. Trustly then asked me to get payment receipts from Tipwin so I asked Tipwin support for the receipts which they told me the "responsible department" would get back to me with.

I never received any receipts but was instructed to make a deposit with a different method and make the withdrawal through that. So I made a minimum deposit with my bank card and tried to make a withdrawal, but it was never processed.

I kept asking support why it was taking so long and they kept saying they would get back to me but they never did. Instead without receiving any communication my account was locked almost three weeks ago.

Once again I reached out to support and got the same answer; that they were awaiting a reply from the "responsible department" and that they would get back to me as soon they got it.

I never received any response to why my account was locked and they aren't responding to my emails anymore. Can you help me please.

Hello dawwe92,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tipwin Casino SE. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.