Treasure Mile Casino - プレーヤーはカジノのウェブサイトにアクセスすることを許可されていませんでした。

the problem is this and is unacceptable to me 

are we freaking serious ? 

Hello, Croalx.

Thank you very much for submitting your complaint through our website. We are sorry to hear about your negative experience. We have just few additional questions in order to understand your case properly. Do you have an account with this casino, or was this your first visit? Were you using any VPN software in order to reach the casino website? We have tested their website trough the VPN software and we’ve had similar problem.

Best regards, Jozef

Dear Croalx,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.