True Blue Casino - カジノの閉鎖により、プレイヤーの引き出しが遅れています。

Had a 3000 dollar plus bitcoin withdrawal with true blue casuno processing when they unexpectedly shut down I sent many help requests to there email and had no response

Dear cameronpbaxter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please inform me of the most recent instance when you managed to access your account? This particular casino has been closed in our system for some time now.
• Was your account successfully verified in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

The last time I was able to access the account was in march of 2022 my acct was fully verified as I'd received a 5000 dollar pay out from them the previous year

We apologize, cameronpbaxter, but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.

I'm sorry I couldn't be of more help.

Thank you for your understanding.