True Blue Casino - プレイヤーの撤退が遅れます。

Very very long wait for received a payment with this casino, I had over 10 withdrawal are waiting , but the casino kept delay to sent out my payment, specially when I stop make deposit , they delay longer than before and  stop all the deposit bonus, they try to make you wait longer ,this is a trick , when you wait too long you start lost your patient then you will  cancel you withdrawal, 

Dear Lin,

Thank you for contacting Casino Guru and letting us help you with your issue. I can imagine how frustrating this must be for you. Actually, the issue you have been experiencing is common for all casinos that belong to this group. You can read more about it in the True Blue Casino review on our website (link below). The only thing I can suggest is to switch your payment method to Bitcoin or Neteller if possible. This could help to speed up the process. Please let me know if this information was helpful.

https://casino.guru/True-Blue-Casino-review

Best regards,

Peter

Thank you Peter, it's helpful for me, but I don't have bitcoin account, I had neteller account , but I had asked them before if I change the payment method to other will it faster , they said it's the same time frame because it need to receive one by one and process one by one. I knew that this casino time frame is 7to 10 business days, I can accept it it all in time frame, but it's not they always delay to sent out or do it in the last time frame day. So it make me feel that they tried to delay my payment specially when I stop making deposit they stop all deposit bonus and they demote me from VIP player. This is the way that they do when they think they can't  make money from me anymore. Since I deal with this casino I very stressful and worry about this, you know that I had alot pending withdrawal in my account,I afraid that one day if I lost my patient I will cancel my withdrawal, and I might loss all of my withdrawal, the reason that I stop making deposit because I don't want to keep playing and if I win again I will make a withdrawal so the number of my withdrawal will never less. Do you understand what my feeling now?

Hi Lin, 

Thank you for your reply. I completely understand your concern. As I mentioned before, it really does take a long time for the casino to send the money. However, as far as I know, the players receive their winnings eventually. If I were you, I would test the Bitcoin withdrawal option, one withdrawal at a time. It is very quick and easy to set up a Bitcoin wallet and it could help speed up the whole process. Let me know if you need help with it. In any case, the casino got notified about your complaint and will reply in the following days.

Best regards,

Peter

Did you contact the casino? And did they replied you?

Hi Lin, 

The casino got notified about the issue. Please give it a few days so they have time to prepare a proper reply. 

Best regards,

Peter

Hey Lin,

 

First thing I want to say is congratulations on the win! Nice one you have there, it's really great to see folks who win nicely like that and watch the money roll out to them. Makes my job a little sweeter knowing that people like you are winning and getting paid!

 

And you are, at least two payments per month from what I see here. The most recent was paid out on the 10th of November and should be arriving in your bank account before too long (up to 10 business days on delivery would be standard) with 4 additional approved withdrawals just waiting in the wings to be paid out. There is indeed a limit to the amount that can be sent per player in a given time, as you say one payment per 7-10 business days would be the maximum in most cases. 

 

The best advice I can give you is keep in touch, once the previous payment clears your account let us know. If it's been 10 business days and your previous payment has cleared your bank account we can check for you and if a payment hasn't gone out we can assure the next one moves along for you. 

 

The next payment won't go out until the previous has cleared, sometimes we can tell on our end it has, and sometimes we can't. But if you let us know it has then there should be no issue moving forward.

 

I hope that's helpful for you, "helping us help you" is never a bad idea and we're always happy to hear from you.

 

 

Best wishes,

 

Nick and True Blue

Hi Nick , the payment you said that was sent on 10 Nov, I had received it since 14 November, I told the live assistant on that day, I hope that you can sent out the next payment as you told that the previous one had cleared. Also my pending withdrawal that requested since 8 and 10 October haven't approved yet, it's been over a month already. I hope that you can short it out for me.

 Thanks  

Hey Lin,

 

Working on it for you, got you a couple approvals today if you'll have a look and with any luck I should get your next payment out for you by Monday. Glad we're in touch so we can make this happen together, email me Monday if you would and we'll touch base again.

 

Best,

 

Nick and True Blue

Hi Nick, thanks for your help, now I still have 7 approved withdrawal and 3 pending withdrawal. I had received the last sent payment on 28 November, as you told me if the last payment is cleared the next one will be sent. Wonder if I received it then the next payment will be sent soon or do I need to wait until 10 business days (from the date sent out the payment) ? Hope that you can help me to proceed it as soon as possible, I'd been waiting for too long , I'd lost my patient now because of my account can't receive the bonus so I had cancelled one of my withdrawal $2330 to play,but I lost it all. I don't want it happened again, please hope you understand.

Thanks 

Hey Lin,

 

Got a couple more requests approved for you yesterday, not too bad at all I'd say. One left to go (till you win again! :)).

 

Your most recent withdrawal payment went out on the 24th of November, if that has arrived for you please confirm with me via email. You should be eligible for another at the end of the week if the previous has arrived, shoot me an email Friday and I'll review the situation and see what's what. If I can help, you know I will.

 

Best wishes,

 

Nick and True Blue

Hi Lin,

Any progress with the withdrawals?

Best regards,

Peter

Hi, Peter

Yes I had received my payment. But I still have 9 approved withdrawal and one pending. Thanks for your help

 

Soklin

Hi, Nick

I had received the payment $2322 on 11 Dec , and the last sent payment I haven't received it yet, can you give me your email address, so I can sent the noticed to you directly when I received the payment.

 Regards

 

 soklin

 

 

 

 

Hey Lin!

 

Good news, and better news is the next payment went out on that day as well (December 11th $973 after transaction fees), been doing my best for you as I said. I'll go ahead and write you from my personal email and we can hash it out ourselves from here on out, casino.guru has been great so far but I think we can handle this you and me and let them get on with their business. 

 

If there are any further difficulties you know they are here for you but I'm quite sure that won't be necessary.

 

Agreed?

 

Check your Yahoo account (I thought I was the only one in the world still had a Yahoo account :)) and confirm you got my message.

Hi Lin, any news?

Hi Peter

I had received all my payment now. Thanks so much for your help. 

Dear Lin,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter