True Blue Casino - プレイヤーの撤退は遅れています。

I have pending withdrawals, its been almost 2 months still no action. Every 3rd to 4th day I have been contacting online support, they had been sending emails to the relevant support team. Customer service apolgised and Again no outcome and resolution. Just going around in circles.

Dear amatuer,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for the True Blue Casino: https://casino.guru/True-Blue-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Thankyou so much in advance.

I have made withdrawals in the past and the monies showed in my account.

I don't know if this would help.

Customer service had sent emails to support via Manager on numerous times. Still no outcome.

Thank you very much, amatuer, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello amatuer,

I looked at your complaint and will do my best to help you. I would like to invite True Blue Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi Villiam, please do invite them. As there is no contact for the relevant team I couldn't contact directly with them,

I could only contact customer service via online chat or email.

Greetings all,

I've reviewed the situation and I'll see what we can do to get things moving for you amatuer. We should have an approval on your next requested withdrawal relatively soon and we can proceed from there.

Best wishes,

Nick and True Blue

Dear Nick,

keep us informed, please.

Greetings all,

Apologies for the delay on this. I have been informed that we should have some movement shortly, I will update as soon as there is progress.

Best wishes,

Nick and True Blue

Hey all,

Just an update, most recent payment went out to our 3rd party on the 23rd for disbursal as a wire transfer. Generally we are looking at 3-10 business days before that is reflected in your bank account so any time now amatuer, if it isn't there already.

Best wishes,

Nick and True Blue

Thankyou for the update Nick appreciate it.

Usually takes 5 business days.

Just another question. The rest of the pending withdrawals. Do I have to follow up ?

Regards

Sadik

Greetings amatuer,

In theory things should move along from here on their own however let me know when the payment arrives, I'll keep an eye on the next one for you. We can close the complaint at that point then reopen it if necessary.

Best wishes,

Nick and True Blue

Dear amatuer,

let us know when you'll receive your winnings, please.

Greetings all,

Just an update, I've had the next payment in line approved and issued to our 3rd party as of last Friday the 1st of October.

As usual we are looking at 3-10 business days on delivery.

Best wishes,

Nick and True Blue

Hi Nick, Hope is well. Hope fully the first payment of $2500 will come through this week. We had public holiday. Hence might be bit of delay.

Also 2nd payment which was mentioned. $2000. This shows in my account as pending and waiting for approval as 5th October.

Regards

amatuer

Hi There,

$2500 has appeared in my account. Thankyou

As of 7th October my gaming account shows $7000 pending to be paid.

$2000 - pending

$2500 - pending

$2500 - Pending

Regards

amatuer

Hey amatuer,

An additional $2000 was approved and paid out to our 3rd party on your behalf as of yesterday. As usual, 3-10 business days is standard for delivery on wire transfer so shouldn't be too long now. $5000 in withdrawal requests still remain to be reviewed/approved in your casino account.

Please confirm when the deposit registers in your bank account and I can move forward with the next payment.

Best wishes,

Nick and True Blue

Once the money appears in my acct. I'll advice.

Should be any day now.

Hi Nick/Support

As of Thursday 20/10, still awaiting for the money to display in my account.

I will advuse when the money displays in my Account.

Regards

amatuer

Hi Nick/ Villam,

Money has appeared in my Account.

Please transfer the next one or two.

Regards

amatuer

Greetings amatuer,

Thanks for the confirmation, I'll see what can be done to move the next one along for you.

Best wishes,

Nick and True Blue

We would like to ask the True Blue Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear amatuer,

did you receive the rest of your winnings, please?

Hey all,

Apologies for the lag on my part, I have been informed that an additional payment has been sent to our 3rd party payment providers on your behalf amatuer.

Let us know when that comes in.

Best wishes,

Nick and True Blue

Hi Villiam/Nick

Remainder of the Monies has appeared in my Account.

Thankyou Vilkiam and Also Thankyou Nick.

Really appreciate the effort into this.

Regards

amatuer

Hey amatuer,

Glad to hear it and happy to help. 🙂

Best,

Nick and True Blue

Dear amatuer,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru