Turbonino Casino - プレイヤーの撤退が遅れています。

I have earned a good 1000 euros and would like to have this paid out for days. every time i come i should provide proof of address and proof of identity. I've done that several times. and every time I come, I should upload my documents. !!! I've been writing support@turbonino.com or .de for weeks without a reaction. I have been writing the chat in the casino for weeks without a reaction. these are serious criminal machinations! I've been playing for a long time and I'm pro, but I've never seen anything like it. Mostly I still have over 1000 euros on my turbonino account and can only play with it and not pay out. the support is not available. mfg didi

habe gute 1000 euro erspielt und möchte diese auszahlen lassen schon seit tagen. jedesmal kommt ich soll adress nachweis erbringen und identitäts nachweis. das habe ich schon mehr mals getan. und jedesmal kommt ich soll meine dokumente hochladen. !!! den support@turbonino.com oder .de schreibe ich seit wochen ohne reaktion den chat im casino schreibe ich seit woche ohne reaktion. das sind schwer kriminälle machenschaften !!! ich spiele schon länger und bin pro aber sowas noch nie erlebt. volglich habe ich immernoch über 1000 euro auf mein turbonino acount und kann damit nur spielen nicht auszahlen. der support ist nicht vorhanden. mfg didi

Dear dietmar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I have often sent my identity card a copy of the electricity bill, often a bank statement, etc. everything else but my account is not verified or I can not click on payment, so I wrote to support, etc. often ... nothing comes in the chat neither! !!!!!!!! Criminals in my opinion .... mfg didi

ich habe mein personalausweis öfters hin geschickt eine kopie der stromrechnung öffters ein bankauszug etc. alles mehr mahls aber mein kono wird nicht verizifiert bzw ich kann nicht auf auszahlung klicken deswegen hab support etc. öffters angeschrieben ... nichts kommt kam im chat ebenso wenig !!!!!!!!! verbrecher meiner meinung nach.... mfg didi

Could you please specify how many days ago was your withdrawal requested? 

Dear dietmar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.