Unpublished casino - プレーヤーは賞金を引き出すのに苦労しています。

They ask me for a 12% commission on the withdrawal (240). So far we can stay but that they don't take it from winning is strange. I have to load the balance of 240 first and then they process the withdrawal.

This is the answer

After fulfilling the conditions of 8.13.1, withdrawal of funds became available to you.

Now, in accordance with clause 8.12.4, you should pay a fee of 12% of the withdrawal amount for currency conversion by replenishing your BC balance. Do not place bets on this transaction until the commission has been charged. For your transaction of 2000 euros, the commission will be 240 euros.16:48

After paying the bank commission, the withdrawal will be made within 24 hours.

I know everything about Scam

If you can help me and check everything.

Mi chiedono una commissione del 12% sul prelievo (240). Fin qua ci può stare ma che non se lo prendono dalla vincita è strano. Devo prima caricare il saldo di 240 e poi elaborano il prelievo.

Questa la risposta

Dopo aver soddisfatto le condizioni di 8.13.1, il prelievo di fondi è diventato disponibile per te.

Ora, in conformità con la clausola 8.12.4, dovresti pagare una commissione pari al 12% dell'importo del prelievo per la conversione di valuta reintegrando il tuo saldo BC. Non piazzare scommesse su questa transazione fino a quando la commissione non viene addebitata. Per la tua transazione di 2000 euro, la commissione sarà di 240 euro.16:48

Dopo aver pagato la commissione bancaria, il prelievo verrà effettuato entro 24 ore.

A me sa tutto di Scam

Se potete aiutarmi e controllare ll tutto.

Dear beluga396,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

We strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Nevertheless, please allow me to ask you a few questions, so I can understand the whole situation completely. Firstly, could you please advise what is the exact link to access the casino? I have checked the terms and conditions of the casino that you filed the complaint under and didn't find any rule 8.13.1 or 8.12.4.

Secondly, have you completed any account verification or sent your personal documents to the casino already?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

Yes account verified. The link is this https://bet-boom.win/

Looks like a fake site to me

Si account verificato . Il link è questo https://bet-boom.win/

A me sembra un sito farlocco

For the documents I sent via chat not even a minute they said okay. In fact there is no entry where it indicates verified account

Per i documenti ho inviato tramite chat neanche un minuto hanno detto apposto. Di fatto non c'è nessuna voce dove indica account verificato

I see now. I'd like to emphasize that the link that you provided has nothing to do with the official BetBoom Casino.

I will post both links here for other players to see the difference.

The official BetBoom Casino:

https://betboom.com/

The casino that asked you to pay artificial fees:

https://bet-boom.win/

We would add this new casino to our database and subsequently switch this complaint to the correct house, but we can't as this other website offers sports betting only which is not our focus. Meanwhile, I strongly recommend not to pay any additional fees as it seems that you fell for a scam casino.

Could you please advise if you deposited any real funds into this casino?

Luckily only 50 euros in crypto

Per fortuna solo 50 euro in crypto

Thank you very much, beluga396, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you

Grazie

Hello beluga396,

I'm Michal and I have taken over your complaint. I have reviewed this case and I contacted the casino to explain why they want to charge you these quite high fees. Sadly, the casino live chat support didn't want to discuss this with me much. This is what they answered:

As can be seen in the last screenshot, my last questions remained unanswered for more than an hour and after that the livechat "restarted" and I was ignored again, so this is not a good sign. Another not good sign is that there is no support email or any other way to contact the casino apart the livechat, which is quite unusual. All of the good fair casinos have a support email. Anyway, I will still try to talk to the casino to reconsider their high transfer fee charge, however, I want to prepare you that there is a high possibility that we won't come to an agreement.

In the meantime as my colleague Petronela mentioned, we strongly recommend not paying any fees and at the time being do NOT deposit any more funds to this establishment.

We would like to invite bet-boom.win Casino to join the conversation.

Dear bet-boom.win Casino,

Can you explain why the player is required to pay such high withdrawal fees? Do you consider this high charge fair?

Thanks for the help but in my opinion it's a well-structured bogus site. Because there is the hookup through sponsored Istagram. And I assume that they are hooking several so that there are more a priori deposits there is this speech by the commission. The chat is not truthful in my opinion

Grazie per l'aiuto ma secondo me è sito farlocco ben strutturato. Perché c'è l'aggancio tramite Istagram sponsorizzato . E presumo che ne stanno agganciando diversi per cui i depositi a priori ci sono in più c'è questo discorso della commissione. La chat non è veritiera secondo me

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Yes, there was hope if it was a regular site. But I don't have it, it's because it's a lookalike of the right bet-boom.. that's why they don't answer it's simply a well-planned scam like many others

Si la speranza c'era se era sito regolare . Ma non l'ho è perché è sosia del bet- boom giusto..per questo che non rispondono è semplicemente una truffa ben pianificata come tante altre

Dear beluga396,

Sadly I have not received any relevant response from the "casino" so far. The livechat is still answering with the same reply "we don't provide advice to other users". Did you try to get in touch with them yourself? if so, were they at least somehow helpful?

No way same thing as sticking to their rules and putting in 12% to withdraw withdrawal. But if they took it from the winnings instead of giving me the full amount I know they withheld 12%.

So it's a scam.

Assolutamente no sempre stessa cosa di attenersi alle loro regole e versare il 12 % per ritirare prelievo. Ma se lo prendessero pure dalle vincite anziché darmi intero importo so trattenessero il 12%.

Quindi è una truffa.

Dear beluga396,

Sadly, we didn't receive any reasonable response from the "casino" and we think that asking for a 12% commission before processing the withdrawal has nothing to do with fair practice, so I guess we can consider this as a "Scam casino". We strongly recommend not paying any fees and do NOT deposit any more funds to this or any other similar establishment.

From what I've found out, it looks like the site is already down (I was not able to access https://bet-boom.win/ from any VPN) which just proves that our guess of a Scam casino is right.

Unfortunately, I'm afraid that your initial deposit is completely lost.

Since the "casino" was operated without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, I hope that at least a small satisfaction could for you be that the site is not operating anymore and it's one "Scam casino" less with your help.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Michal