Vegadream Casino - プレイヤーの引き出しは没収されました。

I deposited €1000 in the casino and wanted to withdraw €767, but it was simply deducted from my player account and the withdrawal was canceled. They claim it’s because I only played one slot game. Furthermore, not all of my deposits were credited to my player account. I find it sad that casinos treat players this way. Keep your hands off this casino. As far as I know, it's a Russian site where everyone tries to scam people anyway.

ich habe in dem casino 1000euro eingezahlt und wollte 767euro auszahlen diese wurden einfach vom spieler konto genommen und es wurde storniert sie sagen weil ich nur eine slots gespielt habe auserdem sind nicht alle einzahlungen dem spielerkonto gutgeschrieben worden finde es traurig das casinos so mit spielern machen haltet eure finder von diesem casino weg wie ich weiß ist es eine russische seite wo eh alles leute versuchen zu scammen

Dear mircomichel1994,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear mircomichel1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.