Vegadream Casino - 選手の退場が遅れました。

Hello, I have my withdrawal pending for days, I have already made other withdrawals before and it did not take even 24 hours and my KYC verification is ok. support always comes up with the same excuse, asking me to wait a little longer.

Ola, estou com meu saque pendente a dias, ja fiz outras retiradas antes e nao levou nem 24horas e minha verficacao KYC esta ok. o suporte sempre apresenta a mesma desculpa, pedindo que eu espere um pouco mais.

Hello raissasantosdr,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegadream Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Fully with real balance. my account has been verified for a week, and my withdrawal is pending for more than 15 days, I spoke with the casino after 24hrs of the withdrawal request

Totalmente com saldo real. minha conta esta verificada ha uma semana, e miha retirada esta pendente a mais de 15 dias, falei com o casino apos 24hrs do pedido de retirada

Hello raissasantosdr,

As processing a withdrawal takes up to 14 days counting from the successful verification, could you please advise if the money has arrived?

If still not, we can try to intervene.

blocked my account and refunded my deposit

bloqueara minha conta e devolveram meu deposito

Hello raissasantosdr,

Do I understand it correctly that you've been paid out and your account got closed? If yes, can we consider the complaint as resolved?

sim

Dear raissasantosdr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru