VIP Casino Royal - 選手の退会が遅れました。

my Kyc been verified. And its been 3 weeks still no money when I was told it would be 7-10 days after verification approved. It’s been 3 weeks.

Dear tynaedaniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I has e been kyc verified. I accumulated my winnings from welcome bonus. This was my first withdrawal. And I have contacted the casino almost everyday in regards to my withdrawal. They told my after my kyc was verified it would take 7-10 days to receive my withdrawal. Is been 3 weeks.

I was told I didn’t have the 100 they would take back for free chip when in face there is 118$ after my100$ withdrawal. So that’s a lie and they need to stop with the lies.

Thank you for your reply, tynaedaniel. Could you please forward the last two screenshots in better quality? The resolution is so small I cannot read anything. You can send them to kristina.s@casino.guru. If there is any other relevant communication between you and the casino, please forward it as well. Thank you.

Dear tynaedaniel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I forwarded the screenshot to your email.

Could you please clarify how much money you accumulated with this free chip?

218$

Dear tynaedaniel,

Your withdrawal has been processed kindly let us know once you receive your funds.

Kind Regards,

VIP Casino Royal

Hello everyone,

Thank you both for your replies.

tynaedaniel, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

so I did wait a entire month but they finally gave me my winnings.

Dear tynaedaniel,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru