VIP Club Player Casino - 選手の退場が遅れる。

I've been waiting for months for my fair winnings. No bonus involved. They don't even answer my emails, questions, chats, calls, inquiries, .......they are basically robbing me. I deposited quite a few times with no issues. I did not use any bonus. I won fair and square. And to wait this long without getting any response is bordering on criminality. I only have so much time for a civil action if it were to come to it. Any help I can get would be appreciated and worthy of a donation to their charity. Thank you.

Hello badboi80843,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with VIP Club Player Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Was this your first ever withdrawal request from the casino? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear badboi80843,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This is my first withdrawal and it is to my BTC wallet. I turned in all necessary documents and also whatever else they asked for. The last word I got from them was it is being reviewed. When I questioned their own policy of paying out my winnings past the 21 days that they claim is the maximum wait time ( according to their terms and conditions ) the only response I got from chatting is that it is being reviewed. They answer none of my emails.

I had chatted with them last on September 24, 2022. I am now unable to get to the screen where it shows my withdrawal request and date, or the option to cancel my withdrawal request. In essence, I am locked out of my history.

Thank you badboi80843 for all the information. I will now forward your complaint to my colleague Stefan who will assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hey thanks Nick. Appreciate all your help and I hope Guru can resolve this on my behalf.

Dear Alan,

We are sorry to here this. We have reviewed your case. Your withdrawal is pending as we have not received your complete KYC documents. Our KYC Team has requested KYC documents from you and our support team has also replied to your Emails with the same. The last reply to your Email was sent on 6th September, 2022.

Kindly check your Email or spam box once. Your withdrawal will be reviewed further once we receive your KYC. Kindly complete your KYC verification.

Also, We haven't made any restriction on your profile. Kindly reach our live chat, they will help your with your profile.

Regards,

VIP Club Player

Yes, I turned everything in and there are NO EMAILS from this casino since 8/18/2022 which was an email confirming that you got my withdrawal request. There is no other email asking for anything that I have already sent. There are emails requesting the status of my withdrawal with no responses recorded. I have sent files containing my id, bank info, and proof of address. There are a lot of deposit confirmation emails from VIP, and one withdrawal request. Their policy states that it won't be more than 10 working days once I am verified, and those 10 working days ended on September 1, 2022. There are no other requests for anything else to get them to pay me my winnings ( correction, it was $1500 that I am withdrawing ).

Dear badboi80843,

I am sorry to hear that your withdrawal has been delayed. I don't want you to worry at all. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a VIP Club Player Casino representative to join this conversation and participate in the resolution of this complaint.

Dear VIP Club Player Casino, could you please try to contact the player again to verify his account?

Thank you in advance for your cooperation.

Kind regards,

Štefan

Thank you Stefan for your help. I cannot understand their need to lie about emails or requests unless they sent it to someone else by mistake. I've been on them from the start and will see it through to the end and appreciate your intervention in hopes to resolve my issue. I get the feeling that this is their "process" for those who requests withdrawals. I guess it's worth it for them if they succeed to get one or at least some people discouraged enough to just say....'ehhhhhh, the hell with it'......and just forget about it. The pattern seems prevalent as I notice the same issue with other players in this same casino.

Hi Stefan, as I said earlier we have replied to the player on 6th September. As per your suggestion we have again replied to the player. If you want I can submit the proof of both the emails.

Dear VIP Club Player Casino,

Thank you for the provided information. I am sorry I overlooked your previous answer. There is no need for proof.

Dear badboi80843,

Did you manage to provide the casino with the relevant documents? Did you check your spam folder?

I am looking forward to your answer.

Kind regards,

Stefan

Yes, there are no emails from them. I've checked 15 times. They DO have my phone number so if they want added verification, why not try calling? It's just a delay tactic that not just myself must endure. This casino lacks PR customer service.

Dear badboi80843,

Is the email provided by the casino correct?

I am looking forward to your answer.

Kind regards,

Stefan

Yes, that is the correct email. When I search everything under VIP Club Player, only one (1) response on October 6, 2022 asking for the same documents that I had already submitted.

Dear Alan,

We have received your emails regarding your withdrawal queries only but we haven't received any documents from you. If you have any proof of the documents you have shared via email, please share here, we will check it with our back end team.

Regards,

VIP Club Player.

Dear badboi80843,

Could you please provide the casino with the documents and come back to this complaint?

I am looking forward to your response.

Kind regards,

Stefan

Dear badboi80843,

Thank you for the provided documents.

Dear VIP Club Player Casino,

Could you please review the attached documents and respond to this complaint?

Thank you for your response in advance.

Kind regards,

Stefan

I've collected my winnings from Bovada, Ignition, Slotslv, Betonline, Sportsbetting, and several other casino's with NO ISSUES WHATSOEVER. I wonder why this is possible and yet with VIP Club Player, they portray like I don't understand English, or hoping that I don't have documentation. I would really appreciate it if they would cut the bs and pay their debt in a timely manner.

Notice how they say "reviewed further" and not....'will process payment'.......It shows their intention and it's definitely not to satisfy any customer as their ABOUT US points out. You'd think after 2 months the reviewing would be wrapped up, but they are showing who they really are. Safe to say, I will not play here again and will warn everyone I know about these snakes.

If it weren't for Casino Guru mediating, I wouldn't even get a response and would be stuck while these people continue to rob paying customers.

Dear Alan,

Please try to understand We replied to your emails everytime. We really can't understand why did you not receive Emails. We have checked twice again and the remaining players are getting emails. If you want proof of the Emails, we can share you here.

And secondly, the Credit Authorization form you have shared is incomplete. You need to attach card copies in respective fields and sign the document. Kindly fill the document completely and share with us.

Any withdrawal can be reviewed only after complete KYC verification. Once your KYC verification is done, your withdrawal will be reviewed and if you meet the required conditions, your withdrawal will be processed in 24-48 hours.

Kindly let us know if you have any quiries with this.

Regards,

VIP Club Player

What are you talking about? It is signed. And I am showing you the card, back and front, along with Id, bill, and whatever else you folks asked for. YOU may have an email, but I don't. I can show you all my emails that went without a response. So you are saying that the document is not signed? That's weird, because everybody else sees it. And there is no way for me to attach the card but here it is again.

Dear Alan,

We are asking you to place card front and back copies or at least back copy within the form where we have respective spaces for card copies.

Note: You can cover CVV and Middle numbers of cards also.

The Credit Authorization form you have shared is incomplete. Kindly fill the document completely and share with us.

Kindly let us know if you have any queries with this.

Regards,

VIP Club Player

To me, these people are just acting like idiots and trying to delay this in order to stop from paying their debts.

Because I didn't paste the card in a certain position, instead of as an attachment, is simply ludicrous to continue playing these clown games and drag this out for as long as they possibly can. What's next? I didn't use the correct font size so they can't pay up?

Dear Alan,

Thank you for the provided document.

I would like to kindly ask you to use a more suitable vocabulary in this thread. Thank you for your understanding.

Dear VIP Club Player Casino,

Could you please check the document and respond to this complaint?

I am looking forward to your response.

Kind Regards,

Stefan

This is very suitable if you were out $1500, no? It's not every day people try to keep what is mine. What vocabulary are you disturbed about? The word "idiot"? Or clown?

Dear Alan,

I will have to warn you if you use expressive words one more time, the complaint will be closed as "rejected".

Thank you for your understanding.

Kind Regards,

Stefan

Dear Alan,

We have reviewed your document with only front copy in it which doesn't contain your card number or your name on it. Kindly share the CAF form with card back copy as well.

Note: You can cover CVV and Middle numbers of cards also.

Kindly let us know if you have any queries with this.

Regards,

VIP Club Player

I could've sworn I submitted this 5 times now.

Dear Alan,

Our withdrawal team has reviewed your withdrawal and found that you have mixed two deposits and breached $5 clause.

As per our terms, player should not mix his deposits with any no deposit free chips, spins, or deposits.

for more queries, please visit: VIP Club Player

Our withdrawal team has replied to you via email on further process.

Regards,

VIP Club Player

That is total fabrication. I did no such thing. But the message is loud and clear. You people are no good cheating shysters. And I will make sure the world knows. It took a while to come up with that one, but I gotta respect the creativity. I will let the world know: VIP CLUB PLAYER CASINO IS A SKETCHY BUNCH OF WEASELS.

Dear VIP Club Player Casino,

Could you please provide us with proof that such a thing happened? I would also like to ask you for the player's game log. You can send it to my email address stefan.m@casino.guru.

Thank you in advance for the provided information.

Kind regards,

Stefan

Dear VIP Club Player Casino,

Could you please specify which 5$ clause are you referring to?

I am looking forward to your response.

Kind regards,

Stefan

Can you please comply with our requests and explain what clauses and show the "violation". Your reason is in error as I did not use any bonus for several deposits prior to this, and including the deposit in question.

Dear Stefan,

We have shared the transaction log of this player to stefan.m@casino.guru already. We hvae highlighted the transactions mixed by player. Could you please go through it once.

Player has made two consecutive deposits and mixed them. As per our terms, player should not mix any deposits, free chips.

Kind Regards,

VIP Club Player

well played, vip club player. Though that was the double charge you people tried to get away with, but didn't. But I knew from a month after I broke your bank that you weren't paying. That's what I get for playing at these type of sites. Good day Casino Guru, and thank you for puttin' it to'em, for their less than honorable intentions and actions.

Dear VIP Club Player Casino,

I have reviewed the provided game log. I can see that the player has done these actions:

1. The player has used a free bonus of 150$ and lost it.
2. Then has taken another bonus and lost it.
3. Then has made a real-money deposit and lost it.
4. Then has made two deposits. One with a credit card and another with bitcoin, and then has won with real money.

Could you please explain the problem with these actions? The player has won the winnings from the real-money deposits.

I am looking forward to your response.

Kind regards,

Stefan

Hi Stefan,

According to our T&C, player should not make a deposit until and unless their account balance reaches a minimum of $5. This player has made 2 consecutive deposits which comes under $5 violation. Kindly go through our T&C to know more about this.

Kind Regards,

VIP Club Player

But what they won't show you is the declined deposit of my card and the directions to me to deposit with crypto, which I did. And then the card deposit mysteriously appears later. It's a safety net scam from a bunch of snakes, and I'll make sure the whole world knows how weasly a site this is.

Dear Alan,

I see that you have made those two consecutive deposits on 17/8/22 and 18/8/22 which are two different days.

On 17th at 19:52 , you have made crypto deposit. It was added to your account immediately in 15 minutes.

On 18th at 2:12 , You have made master card deposit. I see that there are no attempts made before that, you can see it in your payment history.

Regards,

VIP Club Player

Dear VIP Club Player Casino,

The only clause mentioning "5$" in the T&C is:

"The Player's account balance must be $5 or less in order to redeem any promotion other than deposit bonuses."

This says the player cannot take a free bonus if his balance is under 5$, which the player has not done.

The clause you were mentioning above is:

"Mixing deposits and a free bonus is not allowed; however, we are aware that in practice this may happen. If, for any reason, you make a deposit while using a No Deposit Bonus (Free Spins, Free Chips, etc.) We will reset the balance and credit your account with your deposit and its respective bonus."

This says the player cannot take a free bonus after the deposit, which the player has not done.

For example, if the player makes two deposits of 1000$ in a row. Why do you consider this unfair? Does the player gain any advantage by making two deposits in a row?

I am looking forward to your response.

Kind regards,

Stefan

yes Vip club player, no bonus was involved. So what is your reasoning now?

Dear Stefan,

We will update our T&C more clearly.

The player has raised withdrawal request for $1500 but we the maximum cash out is 10X of the deposit amount.

Dear Alan,

Please cancel your current withdrawal request and raise another withdrawal request which should be 10X of your current deposit amount.

Regards,

VIP Club player

OK, I was trying but still I am unable to review my pending withdrawal and make that change. Also, there were 2 $30 deposits processed within 32 seconds of each other. So that will make it $60 in deposits, correct? I will need access to the screen from which I have been blocked from, showing the pending withdrawals and the choice to cancel it. Thank you and thank you Guru! Casino Guru is the fairest, diligent, most hard working mediator and authority of online casino's around!

Dear Alan,

Yes, you should be eligible to request a withdrawal of 600$.

Dear VIP Club Player Casino,

Could you please give a player access to his account so he can request a withdrawal of 600$?

Kind regards,

Stefan

That is my conclusion also. Thank you so much Casino Guru AND VIP Club Player Casino. This gives me more confidence that there ARE honorable people in this industry that are fair and just. I appreciate all the help and effort put into my case. Without you mediating, I would never have continued on this issue. Take care Guru and gang.

Just got off chat with them for the second day in a row. And they want me to email them with a photo ID to proceed. All I am asking for is access to make that request, the same access that all other players have. But to no avail. They continue to play these prolonging games in hopes that these people (such as myself) stop asking them for their money.

Hi Alan,

You can cancel your withdrawal from "Payment History Page" under History. As of now we have cancelled your current withdrawal so now you will be able to raise new withdrawal request.

Regards,

VIP Club Player

Dear Alan,

Have you managed to request a new withdrawal?

I am looking forward to your response.

Kind regards,

Stefan

Well they wouldn't let me withdraw 600$. I tried $300 and they STILL haven't paid, in fact, they STILL won't let me into the.. "change the withdrawal amount page".... And I don't understand THIS delay now. I mean, they had 6 months to get their story jiving and I thought I went through all this verification bs? These guys are just flaky, and their all right with that reputation. After all, it appears to be worth all the time and effort in this well thought out withdrawal procedure for weasels and snakes.

oops, I'm sorry about the language. I am so irate that I forgot your reprimand and I apologize.

Hi Alan,

We are about to process your withdrawal today and we have seen your response here. You cannot change the withdrawal amount once raised. If you want to raise the withdrawal for $600 please cancel this withdrawal and raise a new request.

Please confirm if you want to proceed with current withdrawal request $300 and also please provide the latest 34 character bitcoin address too.

Regards,

VIP Club Player

Why thank you, but would that extend the delay further? I am still unable to change, cancel, or edit my withdrawal choices as previously stated. Why is that? There were no problems before, and my friends can all make adjustments with their withdrawal except me. But for the sake of anymore unnecessary delays, I will just stay with the present request and hope that we can finally move towards resolving this matter once and for all.

Well I tried to change the withdrawal to $600 while on chat with them, but they still won't let me access the screen to cancel a withdrawal or change it. I don't get it. Would that be personal? Because everybody else can change or cancel their withdrawals, but me.

Hi Alan,

You can cancel your withdrawal on payment history page and raise a new request for $600. Also you cannot change the withdrawal amount once raised. If you want to raise the withdrawal for $600 please cancel this withdrawal and raise a new request.

Regards,

VIP Club Player

Dear Alan,

Let us know if you have decided to request a new withdrawal or if you will be waiting for the original withdrawal.

Kind regards,

Stefan