Vivadice Casino - プレイヤーの入金が遅れています。

On November 15, I made a deposit at this casino using the details they provided. However, the deposit still hasn't been credited to my account balance. The support team is completely unresponsive and does not answer any of my questions.

15 ноября совершил депозит в данном казино, по реквизитам которые они предоставили. До сих пор, депозит не поступил на баланс. Поддержка вообще не реагирует, просто не отвечает на вопросы.

Dear batalov8114,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick